Network & Svcs Operation Specialist

Accenture in India; Chennai District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Accenture in India is a global professional services company delivering strategy, consulting, technology and operations services. The role focuses on transforming back-office and network operations, reducing time to market, and growing revenue through improved customer experiences and cost-to-serve efficiencies.

Ideal candidates have 7–11 years of experience in network billing operations and problem management, with a strong customer support background and knowledge of networking.

Qualifications

• Any Graduation or equivalent degree.
• 7 to 11 years of relevant experience.

Responsibilities

• Transform back office and network operations to improve customer experience and revenue.
• Manage network billing operations: invoices, payments, billing issues, and cost-to-serve reduction.
• Resolve IT infrastructure problems by root-cause analysis and implementing preventive actions.
• Perform Problem Management with moderate complexity; may create new solutions.
• Interact with supervisor and peers; may work with client teams; rotational shifts may be required.

Skills

Network Billing Operations - Problem-

Education

Any Graduation

Job description

Skill required: Network Billing Operations - Problem Management

Designation: Network & Svcs Operation Specialist

Qualifications:Any Graduation

Years of Experience:7 to 11 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serve.Network Billing Operations involves managing and processing billing for network services. This includes generating invoices, tracking payments, and resolving billing issues. The goal is to ensure accurate and timely billing for customers.
• Good Customer Support Experience preferred with good networking knowledge
• Manage problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation. What are we looking for?
• Primary skill - Problem Management - P3 Roles and Responsibilities:
• In this role you are required to do analysis and solving of moderately complex problems.
• May create new solutions, leveraging and, where needed, adapting existing methods and procedures.
• The person would require understanding of the strategic direction set by senior management as it relates to team goals.
• Primary upward interaction is with direct supervisor.
• May interact with peers and or management levels at a client and or within Accenture.
• Guidance would be provided when determining methods and procedures on new assignments.
• Decisions made by you will often impact the team in which they reside.
• Individual would manage small teams and or work efforts (if in an individual contributor role) at a client or within Accenture.
• Please note that this role may require you to work in rotational shifts