Network & Svcs Operation Associate

Accenture; Chennai District; On-site; INR 300,000 - 600,000; Full time

Job summary

A global professional services company is hiring a Network Svcs Operation Associate in Chennai, India. The role involves managing billing operations for network services, resolving issues, and ensuring customer satisfaction. Ideal candidates should have a degree and 1-3 years of relevant experience. Responsibilities include maintaining billing records and addressing customer inquiries, while potentially working in rotational shifts. This position offers a chance to support technological transformation and improve operational efficiencies.

Qualifications

• 1 to 3 years of experience in network billing or operations.
• Experience handling customer inquiries related to billing.
• Ability to follow guidelines and solve routine problems.

Responsibilities

• Help transform network operations and improve customer experience.
• Manage and process billing for network services.
• Ensure compliance with billing policies and maintain accurate records.
• Handle problems caused by IT infrastructure errors.

Skills

Problem Management

Billing Operations

Customer Experience

IT Infrastructure Management

Education

Any Graduation

Job description

Skill required

Network Billing Operations - Problem Management

Designation

Network Svcs Operation Associate

Qualifications

Any Graduation

Years of Experience

1 to 3 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

What would you do

Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serve. Network Billing Operations involves managing and processing billing for network services. This includes generating invoices, tracking payments, and resolving billing issues. The goal is to ensure accurate and timely billing for customers. Key tasks involve maintaining billing records, handling customer inquiries, and ensuring compliance with billing policies. Manage problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation.

Roles and Responsibilities

• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your expected interactions are within your own team and direct supervisor
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
• The decisions that you make would impact your own work
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
• Please note that this role may require you to work in rotational shifts