Network & Svcs Operation Analyst

Accenture in India; Navi Mumbai; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Accenture in India is seeking a Network & Svcs Operation Analyst to support network billing operations and problem management. The role requires 4–7 years of experience and a graduation credential. Expect involvement in back-office processes, billing accuracy, and issue resolution across network services.

The position may require working in rotational shifts and collaboration with cross-functional teams to improve customer experience and revenue growth.

Qualifications

• Graduation is required from a recognized institution.

Responsibilities

• Analyze and solve low to mid complexity problems.
• Interact with peers within Accenture and update supervisors.
• May have limited client exposure and management interaction.
• Work may involve rotational shifts.

Skills

Billing Operations

Problem Management

Network Ops

Education

Graduation

Job description

Skill required:

Network Billing Operations - Problem Management

Designation:

Network & Svcs Operation Analyst

Qualifications:

Any Graduation

Years of Experience:

4 to 7 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serve Network Billing Operations involves managing and processing billing for network services. This includes generating invoices, tracking payments, and resolving billing issues. The goal is to ensure accurate and timely billing for customers. Key tasks involve maintaining billing records, handling customer inquiries, and ensuring compliance with billing policies. Manage problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation.

What are we looking for?

Network Billing Operations involves managing and processing billing for network services. This includes generating invoices, tracking payments, and resolving billing issues. The goal is to ensure accurate and timely billing for customers. Key tasks involve maintaining billing records, handling customer inquiries, and ensuring compliance with billing policies. Manage problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation.

Roles and Responsibilities:

• In this role you are required to do analysis and solving of lower-complexity problems
• Your day to day interaction is with peers within Accenture before updating supervisors
• In this role you may have limited exposure with clients and/or Accenture management
• You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments
• The decisions you make impact your own work and may impact the work of others
• You will be an individual contributor as a part of a team, with a focused scope of work
• Please note that this role may require you to work in rotational shifts