.Net Application Support Engineer - IT Operations

Clean Harbors; Hyderabad; On-site; INR 650,000 - 900,000; Full time

Job summary

Clean Harbors is seeking an IT incident analyst to provide initial triage, monitoring, and support for business-critical applications built on .NET, C#, Angular, and Microsoft SQL Server. You will focus on incident analysis, troubleshooting, and coordinating with development teams to minimize downtime and maintain service levels.

Responsibilities include triage for P1/P2 incidents, monitoring health and logs, performing basic SQL queries, documenting updates in ServiceNow, and participating in

Qualifications

• Experience with ITSM tools like ServiceNow and other APM observability tools.
• Exposure to incident/problem/Change management processes (ITIL).
• Knowledge of batch jobs, schedulers (SQL Agent, SSIS).
• Basic scripting (PowerShell or similar).
• Understanding of cloud platforms (Azure).

Responsibilities

• Perform initial triage and troubleshooting for incidents (P1/P2).
• Monitor application health, logs, and alerts using monitoring tools.
• Analyze issues in .NET based applications, APIs, database layers, and Angular frontends.
• Execute basic SQL queries for data validation, troubleshooting, and issue analysis.
• Identify whether issues are related to application, database, infrastructure, or network.
• Perform log analysis (IIS logs, application logs, event logs).
• Coordinate with development, database, and infra teams for issue resolution.
• Ensure proper incident documentation, updates, and closure in ITSM tools (e.g., ServiceNow).
• Participate in Major Incident Management (MIM) calls and provide updates.
• Follow SLA adherence and escalation procedures.
• Support deployment validations and post-release monitoring.
• Contribute to knowledge base articles and SOP documentation.

Skills

ITSM tools

APM observability

ITIL processes

PowerShell

Azure

Tools

ServiceNow

SQL Agent

SSIS

Job description

Role & responsibilities

Role Summary: Responsible for performing initial triage, monitoring, and support for business-critical applications heavily built on .NET, C#, Angular, and Microsoft SQL Server. The role focuses on incident analysis, troubleshooting, and coordination with development teams to ensure application stability and minimal downtime.

• Perform initial triage and troubleshooting for applications, websites and backend services related incidents (P1/P2)
• Monitor application health, logs, and alerts using monitoring tools
• Analyze issues related to .NET based applications, APIs, database layers and Angular frontends
• Execute basic SQL queries for data validation, troubleshooting, and issue analysis
• Identify whether issues are related to application, database, infrastructure, or network
• Perform log analysis (IIS logs, application logs, event logs)
• Restart services, validate jobs, and perform basic remediation steps
• Coordinate with development, database, and infra teams for issue resolution
• Ensure proper incident documentation, updates, and closure in ITSM tools (e.g., ServiceNow)
• Participate in Major Incident Management (MIM) calls and provide updates
• Follow SLA adherence and escalation procedures
• Support deployment validations and post-release monitoring
• Contribute to knowledge base articles and SOP documentation

Preferred candidate profile

Experience with ITSM tools like ServiceNow and other APM observability tools

• Exposure to incident/problem/Change management processes (ITIL)
• Knowledge of batch jobs, schedulers (e.g., SQL Agent, SSIS jobs)
• Basic scripting (PowerShell or similar)
• Understanding of cloud platforms (Azure)

Soft Skills:

• Strong analytical and troubleshooting skills
• Good communication for incident updates and stakeholder coordination
• Ability to work in 24x7 / shift-based operations
• High ownership during critical incidents
• Availability during weekends or holidays based on business needs