Application Support Analyst

Ascendion Engineering; Bengaluru; Hybrid; INR 900,000 - 1,400,000; Full time

Job summary

Ascendion Engineering is seeking an experienced L2 Application Support Engineer to manage production support for .NET applications on Azure. You will monitor health and incident response, participate in on-call rotations, and collaborate with cross-functional teams.

Responsibilities include RCA, preventive actions, deployments, monitoring dashboards, and proactive issue reviews. A hybrid Bengaluru location supports flexible working while ensuring reliability and service levels.

Qualifications

• L2 production support for .NET applications hosted on Azure.
• Monitor application performance using Splunk, Grafana, Azure Application Insights, and Azure Monitor.
• Analyze, troubleshoot, and resolve production incidents within SLA timelines.
• Participate in 24x7 on-call support and major incident management.
• Perform root cause analysis (RCA) and preventive actions.
• Work with development, infrastructure, and business teams to resolve issues.
• Support deployments, releases, maintenance, and performance testing.
• Create dashboards, alerts, reports, and monitoring solutions.
• Manage incidents, service requests, and problem tickets through ServiceNow.
• Review application logs, database queries, and Azure services to identify issues proactively.
• Participate in Agile ceremonies, sprint planning, and operational reviews.
• Ensure system stability, reliability, and continuous service improvement.

Responsibilities

• Provide L2 production support for .NET applications hosted on Azure.
• Monitor application performance and availability using Splunk, Grafana, Azure Application Insights, and Azure Monitor.
• Analyze, troubleshoot, and resolve production incidents within SLA timelines.
• Participate in 24x7 on-call support and major incident management activities.
• Perform root cause analysis (RCA) and implement preventive actions.
• Work closely with development, infrastructure, and business teams to resolve application issues.
• Support deployments, releases, maintenance activities, and performance testing exercises.
• Create and maintain dashboards, alerts, operational reports, and monitoring solutions.
• Manage incidents, service requests, and problem tickets through ServiceNow.
• Review application logs, database queries, and Azure services to identify issues proactively.
• Participate in Agile ceremonies, sprint planning, and operational reviews.
• Ensure system stability, reliability, and continuous service improvement.

Skills

.NET

Azure Cloud

Production Support

Tools

Splunk

Grafana

Azure Application Insights

Azure Monitor

ServiceNow

Job description

Role -L2 Application Support Engineer

Location - Bengaluru (Hybrid)

Rotational Shift

We are seeking an experienced L2 Application Support Engineer with a strong background in .NET-based applications, Azure Cloud, and Production Support. The ideal candidate will be responsible for supporting critical business applications, incident management, troubleshooting production issues, monitoring application health, and participating in 24x7 on-call support.

Key Responsibilities:

• Provide L2 production support for .NET applications hosted on Azure.
• Monitor application performance and availability using tools such as Splunk, Grafana, Azure Application Insights, and Azure Monitor.
• Analyze, troubleshoot, and resolve production incidents within SLA timelines.
• Participate in 24x7 on-call support and major incident management activities.
• Perform root cause analysis (RCA) and implement preventive actions.
• Work closely with development, infrastructure, and business teams to resolve application issues.
• Support deployments, releases, maintenance activities, and performance testing exercises.
• Create and maintain dashboards, alerts, operational reports, and monitoring solutions.
• Manage incidents, service requests, and problem tickets through ServiceNow.
• Review application logs, database queries, and Azure services to identify issues proactively.
• Participate in Agile ceremonies, sprint planning, and operational reviews.
• Ensure system stability, reliability, and continuous service improvement.