Application Support Engineer 2

Conduent; Bengaluru; Hybrid; INR 350,000 - 600,000; Full time

Job summary

Conduent is seeking an L2 Support professional in Bengaluru to provide second-line support for customer-facing applications and manage production incidents. You will troubleshoot issues across the application stack, including IIS and servers, and perform SQL validations with a strong focus on RCA and incident resolution.

The role requires collaboration with internal teams, maintaining documentation, and adhering to SLA standards in a 24/7 operational environment.

Qualifications

• Hands-on experience in L2 application and production support.
• Experience with incident management and RCA.
• Proficient in SQL query-based validation and analysis.
• Familiar with Windows and Linux server environments.
• Experience with ServiceNow, Jira or Remedy for ticket handling.

Responsibilities

• Provide L2 support for customer-facing applications.
• Analyze and resolve production incidents.
• Troubleshoot application, IIS, and server-related issues.
• Perform SQL query-based validations and issue analysis.
• Handle incident triage, escalation, tracking, and resolution.
• Collaborate with internal teams and maintain operational documentation.

Skills

L2 Application Support

Production Support

Incident Management

Troubleshooting

SQL Queries

Windows & Linux Support

IIS / Web Server Support

SLA Management

Ticket Handling

Root Cause Analysis

Production Control Activities

Tools

ServiceNow

Jira

Remedy

Job description

Shift:

24/7 Rotational Shifts (including Night Shifts)

Required Skills:

• L2 Application Support
• Production Support
• Incident Management
• Troubleshooting
• SQL Queries
• Windows & Linux Support
• IIS / Web Server Support
• SLA Management
• Ticket Handling (ServiceNow, Jira, Remedy, etc.)
• Root Cause Analysis (RCA)
• Production Control Activities

Responsibilities:

• Provide L2 support for customer-facing applications.
• Analyze and resolve production incidents.
• Troubleshoot application, IIS, and server-related issues.
• Perform SQL query-based validations and issue analysis.
• Handle incident triage, escalation, tracking, and resolution.
• Collaborate with internal teams and maintain operational documentation.

Preferred:

• Experience in IIS and Web Hosting.
• Basic Batch Scripting knowledge.
• Experience in production support environments.
• Strong communication skills.