Senior Technical Manager

EXL; Chennai District; On-site; INR 700,000 - 1,100,000; Full time

Job summary

EXL is seeking a skilled .NET and SQL Application Support professional to join our Production Support team in Chennai. You will provide technical support, troubleshoot, and maintain .NET-based applications and SQL databases in a production environment.

Responsibilities include monitoring, incident management, patch deployment, root-cause analysis, and end-user training to improve proficiency and prevent future issues. Prior production support experience is preferred.

Qualifications

• Bachelor’s or Master’s degree in computer science or related field.
• Strong understanding of .NET stack and SQL databases.
• Experience in production support environment preferred.

Responsibilities

• Monitor, maintain, and support .NET applications in a production environment.
• Troubleshoot and resolve application issues reported by users or identified through monitoring tools.
• Collaborate with development teams to deploy patches, updates, and new releases.
• Troubleshoot and resolve database-related issues, ensuring data integrity and availability.
• Write and optimize SQL queries, stored procedures, and functions as needed.
• Respond to production incidents promptly and document resolutions; stay proactive to prevent recurrence.

Skills

.NET Framework

.NET Core 6.0+

MVC 5

C#

ASP.NET

Web API

React

Redux

JSON

jQuery

Entity Framework

NHibernate

SQL

SQL Server 2016+

Microservices

Distributed systems

Education

Master’s or bachelor’s degree in computer science or related field

Tools

Azure

Data Bricks

Job description

Basic Functions

• Skilled and motivated .NET and SQL Application Support professional to join our Production Support team. The successful candidate will be responsible for providing technical support, troubleshooting, and maintaining .NET-based applications and SQL databases in a production environment. You will work closely with development teams, end-users to ensure the smooth operation and availability of business-critical applications


• Application Support
  
  
  
  • Monitor, maintain, and support .NET applications in a production environment.
  
  
  • Troubleshoot and resolve application issues reported by users or identified through monitoring tools.
  
  
  • Collaborate with development teams to deploy patches, updates, and new releases.
  
  
  
  


• SQL Database Management:
  
  
  
  • Troubleshoot and resolve database-related issues, ensuring data integrity and availability.
  
  
  • Write and optimize SQL queries, stored procedures, and functions as needed.
  
  
  
  


• Incident Management:
  
  
  
  • Strong problem solving and analytical skills and the ability to \"roll up your sleeves\" and work to create timely solutions and resolutions, to validate, verify, communicate, and resolve application issues.
  
  
  • Provide support to end-users by addressing application-related queries and issues.
  
  
  • Conduct user training sessions as needed to improve user proficiency with the applications.
  
  
  • Identify and address performance bottlenecks to improve application efficiency.
  
  
  • Maintain comprehensive documentation of application configurations, procedures, and troubleshooting guides.
  
  
  • Identify opportunities for process improvements and contribute to the development and implementation of best practices.
  
  
  • Stay updated with industry trends, technologies, and best practices in .NET and SQL development and support.
  
  
  
  

Respond to and manage production incidents in a timely manner, ensuring minimal impact on business operations.

Document and track incidents, resolutions, and root cause analysis.

Work with cross-functional teams to implement preventive measures and reduce future incidents.

Essential Functions

• Strong problem solving and analytical skills and the ability to \"roll up your sleeves\" and work to create timely solutions and resolutions, to validate, verify, communicate, and resolve application issues.


• Provide support to end-users by addressing application-related queries and issues.


• Conduct user training sessions as needed to improve user proficiency with the applications.


• Identify and address performance bottlenecks to improve application efficiency.


• Maintain comprehensive documentation of application configurations, procedures, and troubleshooting guides.


• Identify opportunities for process improvements and contribute to the development and implementation of best practices.

Stay updated with industry trends, technologies, and best practices in .NET and SQL development and support.

Primary Internal Interactions

• Share / spread knowledge with team members as well as internal.


• Pro-active in maintaining and increasing the teams and your own technical knowledge.

Primary External Interactions

• Communicate with onshore stakeholders & Executive Team Members.


• Client and stake holder Interactions to better understand expectations & streamline solutions. If required should be a bridge between the stake holder and the development team.

Required Skills – Full Stack Technologist with extensive knowledge on web-based architecture, Microservice & distributed solution

NET Framework, .Net Core 6.0+,MVC 5, C#, ASP.NET, WEB API, React, Redux, JSON, jQuery, ORMs(Entity Framework/ NHibernate), Messaging & Streaming Broker, Microsoft SQL Server 2016+.

Skills Nice to Have

Experience in Azure Env, Data Bricks, Support Services. Expertise in US Healthcare Insurance.

Delivery Domain

Business Domain - US Healthcare Insurance & Payer Analytics

Demonstrated experience in supporting and maintaining high-volume transactional systems

General Shift – 12 AM to 9 PM

Will be required to extend as per project release needs

Master’s or bachelor’s degree in computer or related field.