National Key Account Manager

DocOnline; Mumbai; On-site; INR 4,500,000 - 7,500,000; Full time

Job summary

DocOnline in Mumbai seeks a National Key Account Manager to lead and expand strategic partnerships across Insurance, BFSI, and FinTech sectors. You will own end-to-end relationship management and drive adoption of DocOnline’s healthcare offerings.

The role focuses on upsell/cross-sell, onboarding, and ensuring client satisfaction, with regular business reviews, cross-functional collaboration with Product, Ops, and CX teams, and strategy planning for long-term value.

Qualifications

• Strong stakeholder management and communication abilities.
• Knowledge of healthcare/insurance products and ecosystem.
• Data-driven approach to account growth and engagement.

Responsibilities

• Own end-to-end relationships with key partners in Insurance, BFSI, and FinTech.
• Drive upsell/cross-sell of DocOnline’s healthcare solutions.
• Ensure smooth onboarding and implementation of healthcare programs.
• Track utilization, engagement, and KPI performance; conduct regular reviews.

Skills

Stakeholder management

Communication skills

Data-driven

Healthcare/insurance knowledge

Education

MBA preferred

Job description

Job Role: NKAM (Insurance, BFSI, FinTech)

Job Overview

The National Key Account Manager will manage and grow strategic partnerships for DocOnline across Insurance, NBFCs, MFIs, and FinTechs.

The role focuses on driving adoption, retention, and revenue growth for DocOnline’s healthcare offerings (OPD, teleconsultation, wellness programs) within existing partner accounts, while ensuring seamless execution and high client satisfaction.

Key Responsibilities

1. Account Ownership & Relationship Management

• Own end-to-end relationships with key partners (Insurance, BFSI, FinTech).
• Build strong connects with stakeholders across Product, Partnerships, and CXO levels.
• Act as the single point of contact for all account-related communication.

2. Growth & Revenue Expansion

• Drive upsell/cross-sell of DocOnline’s healthcare solutions.
• Identify opportunities to expand coverage, user base, and product adoption.
• Deliver on revenue targets for assigned accounts.

3. Client Engagement & Performance Management

• Ensure smooth onboarding and implementation of healthcare programs.
• Track utilization, engagement, and partner-level KPIs.
• Conduct regular business reviews (MBRs/QBRs) with actionable insights.

4. Cross-functional Coordination

• Work closely with Product, Medical, Ops, and CX teams to deliver partner success.
• Resolve escalations and ensure SLA adherence.

5. Strategic Account Planning

• Build account plans focused on growth, retention, and long-term value.
• Provide market and client insights to improve offerings and positioning.

Key Requirements

Experience:

• 10+ years in Key Account Management / Client Success in Insurance or BFSI.
• Experience managing enterprise partnerships.

Skills:

• Strong stakeholder management and communication skills.
• Understanding of healthcare/insurance products and ecosystem.
• Data-driven approach to account growth and engagement.

Education:

• Graduate (MBA preferred).

Other Attributes

• High ownership and customer-first mindset.
• Proactive, structured, and execution-focused.