Key Account Manager

NALASHAA; Bengaluru; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

NALASHAA is seeking an Account Manager to grow strategic client relationships in the US Healthcare IT domain. You will be the primary contact, translating business objectives into technology solutions and driving account expansion with cross-selling and upselling opportunities.

You will partner with delivery and engineering teams to ensure successful project delivery, maintain profitability, and foster long-term partnerships with enterprise clients.

Qualifications

• Bachelor's degree in Engineering, CS, IT, Business or related field.
• 8+ years in Account Management or similar IT services roles.
• Experience managing enterprise client accounts with revenues > USD 0.5 million.
• Proven track record of growing accounts through cross-selling and strategic engagement.
• Strong understanding of IT services, SDLC, digital transformation, and technology-driven solutions.
• Experience translating business challenges into technology initiatives.
• Hands-on experience managing P&L for multiple client accounts.

Responsibilities

• Own and manage strategic client accounts throughout the engagement lifecycle.
• Drive account growth through mining, cross-selling, upselling, and identifying new opportunities.
• Build relationships with client stakeholders and align technology solutions to business objectives.
• Translate business goals into actionable technical objectives with delivery teams.
• Ensure successful project execution by monitoring delivery quality and client expectations.
• Maintain project profitability by managing account financials and risk.
• Conduct regular business reviews and monitor CSAT, addressing concerns.

Skills

Stakeholder management

Relationship building

Negotiation

Communication

Analytical thinking

Problem solving

Cross-functional collaboration

Education

Bachelor's degree in Engineering/CS/IT/Business

Job description

We are looking for a dynamic Account Manager to manage and grow strategic client relationships within the US Healthcare IT domain. This role requires a blend of business acumen, technical understanding, and customer relationship management to drive account growth, ensure successful project delivery, and maximize customer satisfaction.As an Account Manager, you will serve as the primary point of contact for assigned accounts, partnering with clients and internal teams to translate business objectives into technology solutions. You will be responsible for account expansion, financial performance, continuous improvement initiatives, and ensuring long-term customer success.This role is ideal for professionals who thrive in ownership-driven environments, enjoy solving business problems through technology, and aspire to build long-term strategic partnerships with enterprise clients.

Responsibilities

• Own and manage strategic client accounts, serving as the primary point of contact throughout the engagement lifecycle.
• Drive account growth through account mining, cross-selling, upselling, and identifying new business opportunities within existing customers.
• Build strong relationships with client stakeholders by understanding their business objectives and aligning technology solutions to their needs.
• Translate business goals into actionable technical objectives by collaborating with delivery and engineering teams.
• Ensure successful project execution by monitoring delivery quality, governance, communication, and client expectations.
• Maintain project profitability by managing account financials, P&L, commercial discussions, and risk mitigation.
• Conduct regular business reviews, monitor customer satisfaction (CSAT), and proactively address client concerns.
• Identify opportunities for continuous improvement across delivery processes, customer experience, and operational efficiency.
• Partner with delivery leadership to ensure resource planning, succession planning, backfills, and capability development across assigned accounts.
• Prepare account strategies, quarterly business reviews, annual roadmaps, and growth plans aligned with customer objectives.
• Work closely with cross-functional teams including delivery, engineering, sales, and leadership to ensure successful customer outcomes.

Requirements

• Bachelor's degree in Engineering, Computer Science, Information Technology, Business, or a related field.
• 8+ years of experience in Account Management, Customer Success, Client Partner, Engagement Management, or similar roles within the IT services industry.
• Experience managing enterprise client accounts with annual revenues exceeding USD 0.5 million.
• Proven track record of growing existing accounts through account mining, cross-selling, and strategic client engagement.
• Strong understanding of IT services, software development lifecycle, digital transformation, and technology-driven business solutions.
• Experience participating in solutioning discussions and translating business challenges into technology initiatives.
• Hands‑on experience managing P&L for multiple client accounts simultaneously.
• Strong understanding of IT project delivery, commercial management, and financial governance.
• Experience preparing quarterly business reviews (QBRs), annual account roadmaps, and strategic account plans.
• Excellent stakeholder management, relationship‑building, negotiation, and communication skills.
• Strong analytical thinking, problem‑solving ability, and attention to detail.
• Demonstrated ability to collaborate effectively with delivery, engineering, and leadership teams.
• Experience in the US Healthcare IT domain is highly preferred.
• Ability to work in a fast‑paced, ownership‑driven environment with a strong focus on customer success and business growth.