MSP Associate

NES Fircroft; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

NES Fircroft in Bengaluru is seeking an MSP Associate (NAM) to support North America business hours with a night shift. You will ensure smooth payroll, invoicing, billing, and supplier management activities, while coordinating with clients, suppliers, and internal stakeholders.

The role emphasizes accurate reconciliations, timely reporting, and strong stakeholder communication. Strong Excel skills and 3+ years in MSP operations are required, with MBA considered a plus.

Qualifications

• Bachelor’s degree in commerce, business or related field.
• 3+ years in MSP operations, finance, billing, invoicing or payroll support.
• Proficiency in Excel and MS Office applications.
• Night shift availability aligned to North American business hours.

Responsibilities

• Manage payroll, invoicing, billing, and reconciliation activities with accuracy.
• Process and validate invoices, resolve discrepancies and share data with stakeholders.
• Prepare regular and ad-hoc operational and financial reports.
• Serve as main contact for client and supplier queries and escalation.
• Lead supplier onboarding, kickoff calls, and monthly engagement sessions.
• Support MI reconciliation and cross-functional process improvements.

Skills

Microsoft Excel

Analytical skills

Communication

Stakeholder management

Education

Bachelor’s degree in commerce (B. Com) / BBA / Finance

MBA (advantage)

Tools

MS Office

VMS/MSP platforms

Job description

The MSP Associate (NAM) is responsible for supporting clients and suppliers during North America business hours (night shift) while ensuring the smooth execution of payroll, invoicing, billing, reporting, and supplier management activities. The role involves managing bi-weekly payroll cycles, processing and reconciling invoices, maintaining accurate billing records, and providing timely operational support to clients, suppliers, and internal stakeholders.

Key Responsibilities-

• Manage payroll, invoicing, billing, and reconciliation activities, ensuring accuracy and timely completion.
• Process and validate invoices, resolve discrepancies, and share accurate billing and financial data with clients, suppliers, and management.
• Prepare and deliver regular and ad-hoc operational, finance, compliance, and management reports.
• Serve as a key point of contact for client and supplier queries, ensuring effective stakeholder management and timely issue resolution.
• Lead new supplier onboarding, conduct supplier kickoff calls, and facilitate monthly supplier engagement sessions to strengthen supplier relationships.
• Support miscellaneous invoice processing, MI reconciliation activities, and cross-functional initiatives to improve operational efficiency and compliance with MSP processes.

Required Qualifications

• Bachelor’s degree in commerce (B. Com), Business Administration (BBA), Management, Finance, or a related field. A master’s degree in business administration (MBA) will be an added advantage.
• Minimum 3 years of experience in MSP operations, finance, billing, invoicing, staffing, payroll support, or contingent workforce management.
• Proficiency in Microsoft Excel and MS Office applications.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• Ability to work in night shifts aligned with North American business hours.
• High attention to detail with a strong customer-service mindset.

Preferred Skills

• Experience with VMS/MSP platforms and invoicing systems.
• Knowledge of payroll, billing, reconciliation, reporting, and supplier management processes.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.