MSP Client Services

AgileOne; Hyderabad; Remote; INR 900,000 - 1,100,000; Full time

Benefits offered by this job

Medical Benefits

Wellness Program

Laptop and Headset

US Holidays and Days Off

Job summary

AgileOne is seeking an MSP Client Services Professional to support daily operations of the MSP/VMS program. This role involves managing client relationships, ensuring compliance, and overseeing onboarding processes while working night shifts to align with US time zones. Candidates should have experience in staffing or recruiting and strong communication skills.

Qualifications

• 2+ years experience working in MSP Companies for the US.
• Fluent in English and able to work night shifts.
• Experience in staffing, recruiting, HR, or client relationship management.

Responsibilities

• Serve as the liaison between clients and suppliers, ensuring SLAs are met.
• Organize training on VMS functions and manage system data.
• Coordinate interviews and manage difficult-to-fill positions.

Skills

Communication

Report Writing

Presentation

Tools

Fieldglass

Beeline

Job description

Direct message the job poster from AgileOne

Job title: MSP Client Services Professional

Working Schedule: Night shift to match US time zones

Please note: Only candidates currently residing in Hyderabad or Bangalore are eligible to apply, as relocation support is not available for this role.

Role Overview:

Support daily operations of the MSP/VMS program at client locations by assisting client managers, staffing partners, and contingent workers. Use VMS tools to maintain an organized process for sourcing workers and ensuring system accuracy. Assist with administrative tasks, multi-task efficiently, and provide high customer service to clients, suppliers, and workers.

Key Responsibilities:

• Serve as the liaison between clients and suppliers, ensuring SLAs are met and relationships improve the program.
• Organize training on VMS functions, manage system data, and monitor requisition approvals.
• Ensure job requisitions are filled promptly with qualified candidates and review CVs for compliance.
• Coordinate interviews and manage difficult-to-fill positions.
• Oversee new worker onboarding and ensure VMS supplier data is accurate.
• Handle weekly timecard approval, troubleshoot issues, and support the billing team.
• Deliver and present reports to clients and suppliers, resolve admin issues, and provide process improvements.
• Assist with supplier setup, project documentation, and HR-related issues for AgileOne workers.
• Manage group inboxes, compliance documentation, and support with special projects.

Qualifications:

• Experience in MSP for staffing, recruiting, HR, or client relationship management.
• Strong communication skills, report writing, and presentation abilities.
• Fluent in English, able to work night shift
• 2+ years experience working in MSP Companies working for the US
• Experienced in managing Fieldglass or Beeline
• Experienced working US schedules - night shift
• 10 LPA negotiable based on direct/relevant experience
• Remote role
• US Holidays and days off
• Laptop and headset
• Medical Benefits and wellness program

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Human Resources

• Industries

  Staffing and Recruiting

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