Middleware/Mainframe/MQ Admin

Infosys; Maharashtra; On-site; INR 400,000 - 650,000; Full time

Job summary

Infosys in Maharashtra, India seeks a candidate to provide L1/L2 support for Mainframe systems (z/OS) and middleware platforms. You will monitor performance, handle alerts and incidents, and support batch processing and job monitoring using JCL. Familiarity with ITIL processes and ticketing tools is required, plus basic troubleshooting and log analysis skills.

The role involves assisting with user access management and maintaining runbooks and documentation to ensure smooth operations.

Qualifications

• Basic knowledge of Mainframe concepts (JCL, z/OS, datasets).
• Exposure to middleware and ticketing tools (WebSphere, JBoss, MQ, ServiceNow/Remedy).
• Understanding of batch processing and job monitoring.
• Familiar with ITIL processes and incident handling.
• Basic troubleshooting and log analysis skills.

Responsibilities

• Provide L1/L2 support for Mainframe systems (z/OS, TSO/ISPF) and/or middleware platforms.
• Monitor system performance, handle alerts, incidents, and service requests.
• Perform basic job monitoring, scheduling, and batch support (JCL).
• Assist in user access management and security compliance.
• Maintain documentation and operational runbooks.

Skills

Mainframe concepts

Middleware exposure

Batch processing & monitoring

Ticketing tools

Troubleshooting & logs

Tools

WebSphere

JBoss

MQ

Job description

Basic knowledge of Mainframe concepts (JCL, z/OS, datasets) Basic exposure to Middleware (WebSphere / JBoss / MQ) Understanding of batch processing and job monitoring Familiarity with ticketing tools (ServiceNow/Remedy) Basic troubleshooting and log analysis skills

Provide L1/L2 support for Mainframe systems (z/OS, TSO/ISPF) and/or middleware platforms. Monitor system performance and handle alerts, incidents, and service requests. Perform basic job monitoring, scheduling, and batch support (JCL). Support middleware tools like WebSphere, JBoss, or MQ (basic admin tasks). Assist in user access management and security compliance. Support restart activities, log checks, and issue troubleshooting. Follow ITIL processes (incident, change, request management). Maintain documentation and operational runbooks.