Looking For Mainframe L2 support (Application)

Tech Mahindra Limited; Hyderabad, Pune District; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Tech Mahindra in Hyderabad is seeking an incident management professional to oversee production incidents, prioritize tickets, and ensure SLA commitments. You will also monitor batch runs, investigate abends, and guide the operations team on restart or rerun actions.

Responsibilities include COBOL/DB2 and CICS support, IBM MQ monitoring, job scheduling, and documenting root causes and handovers. You will validate deployments, escalate complex defects with logs, and support change and release

Responsibilities

• Incident management: Analyze production incidents, prioritize tickets and meet SLA requirements.
• Batch monitoring: Monitor JCL jobs, investigate abends, check return codes, and instruct operations team to restart or rerun jobs per instructions.
• COBOL and DB2 support: Troubleshoot COBOL/DB2 issues, SQLCODE errors, data discrepancies and DB2 locking problems.
• CICS support: Investigate transaction failures, abends and connectivity issues.
• IBM MQ support: Monitor queues, investigate message failures and coordinate with MQ team.
• Job scheduling: Resolve scheduling dependencies, missed triggers and batch delays; check file contention and validate upstream/downstream dependencies before rerunning jobs.
• Document root causes, corrective actions, incident updates and shift handovers.
• Change and release support: Validate deployments and perform post-implementation checks.
• Escalate code defects and complex technical issues with supporting logs and evidence

Job description

Incident management: Analyze production(Development incidents) prioritize tickets, and meet SLA requirements.

Batch monitoring: Monitor JCL jobs, investigate abends, check return codes, and Providing the instructions operations team to Restart or Rerun the jobs According with Instructions.

COBOL and DB2 support: Troubleshoot program failures, SQLCODE errors, data discrepancies, and DB2 locking issues.(Ex :SQL code -904 issue)

CICS support: Investigate transaction failures, transaction abends, and application connectivity issues.(Example: ASRA)

IBM MQ support: Monitor queues, investigate message failures and contacting concern MQ TEAM

Job scheduling: Resolve scheduling dependencies, missed triggers, and batch delays AND checking File contention issues ,Validate upstream and downstream dependencies before rerunning jobs and rechecking the Downstream Impact.

Document root causes, corrective actions, incident updates, and shift handovers.

Change and release support: Validate Development/Production deployments and perform post-implementation checks.

Escalate code defects and complex technical issues with supporting logs and evidence