Mainframe Senior Batch Monitoring and Support

Infosys; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

Infosys Hyderabad is seeking a skilled mainframe batch monitoring professional to manage daily batch processing, analyze failures, and coordinate incident resolution. You will work with Control-M/CA7/ESP schedulers, review JCL and spool outputs, and drive issues to resolution within SLA timelines.

The role requires collaboration with application, database, and infrastructure teams, ensuring successful end-of-day/month batch cycles and contributing to production stability and disaster recovery

Qualifications

• Experience in monitoring and managing daily batch processing in mainframe environments.
• Ability to analyze batch failures and implement fixes within SLA timelines.
• Coordinate with application, database, infrastructure, and business teams during critical incidents.

Responsibilities

• Monitor and manage daily batch processing activities in mainframe production environments.
• Analyze and resolve batch job failures, abends, and scheduling issues within SLA timelines.
• Coordinate with cross-functional teams during critical production incidents.

Skills

Mainframe batch monitoring

Incident management

Problem management

SLA adherence

ServiceNow

Tools

Control-M

CA7

ESP Scheduler

JCL

SDSF

JES2/JES3

TSO/ISPF

Job description

Mainframe Batch Monitoring Control-M / CA7 / ESP Scheduler IBM z/OS JCL (Job Control Language) SDSF, JES2/JES3 TSO/ISPF Incident & Problem Management ServiceNow Batch Scheduling and Production Support

Monitor and manage daily batch processing activities in Mainframe production environments. Analyze and resolve batch job failures, abends, and scheduling issues within agreed SLA timelines. Perform job restarts, reruns, and recovery activities using Control-M, CA7, ESP, or equivalent schedulers. Review JCL, SYSOUT, and spool outputs to identify root causes and implement fixes. Coordinate with application, database, infrastructure, and business teams during critical production incidents. Ensure successful execution of end-of-day, end-of-month, and critical business batch cycles. Raise, track, and resolve incidents and change requests through ServiceNow. Conduct trend analysis on recurring failures and recommend automation or process improvements. Prepare operational reports, batch status updates, and incident summaries for stakeholders. Support disaster recovery testing, environment validations, and release deployments. Maintain operational documentation, SOPs, and knowledge base articles.