Merchant Relationship Manager

PLUXEE INDIA PRIVATE LTD; Chennai District; Hybrid; INR 600,000 - 1,000,000; Full time

Job summary

PLUXEE INDIA PRIVATE LTD in Chennai seeks a Merchant Field Sales Executive - Farmer - Large Accounts to manage and grow a portfolio of major merchant partners through in-person relationship management. You will drive engagement, usage, and renewal opportunities, coordinate with Marketing, Product, Legal, and Customer Success, and maintain accurate Salesforce records while meeting KPIs.

Hybrid field-based role with travel to large merchant partners, focusing on sustainable engagement and

Qualifications

• Bachelor's degree in Business, Marketing, Sales, or related field.
• 3+ years B2B account management experience.
• Experience managing large or strategic partners.
• Exposure to merchant ecosystems, payment platforms, or benefits providers.
• Strong interpersonal, problem-solving, and consultative sales skills; proficient in Salesforce and Microsoft 365.

Responsibilities

• Merchant Relationship Management with large merchants.
• Develop account opportunities including upsell and renewals.
• Coordinate campaigns, co-marketing, and product expansion.
• Track usage, engagement, and activation strategies.
• Maintain CRM records and report KPIs.

Skills

Interpersonal skills

Problem-solving

Consultative sales

Independent work

Time management

Education

Bachelor's degree in Business, Marketing, Sales, or related field

Tools

Salesforce CRM

Microsoft 365

Job description

At Pluxee, we shape the world of employee benefits and engagement by bringing to life a personalized and sustainable employee experience, at work and beyond.

Permanent Regular Job Description: The Merchant Field Sales Executive - Farmer - Large Accounts is responsible for managing and developing a portfolio of existing large merchant partners through direct, in-person relationship management.

The role plays a critical part in strengthening the merchant network by driving engagement, increasing benefit usage, identifying commercial opportunities, and ensuring high satisfaction and retention.

Operating through field visits and face-to-face interactions, the Farmer contributes directly to the long-term value of Pluxee's B2B2C ecosystem.

YOUR NEXT CHALLENGE

Responsibilities:

1. Merchant Relationship Management

   Act as the primary point of contact for a portfolio of large merchants

   Conduct regular in-person visits to strengthen trust, loyalty, and collaboration

   Monitor merchant performance (usage, frequency, ticket size) and propose actions to optimize engagement

   Provide ongoing education on new features, digital tools, and consumer-facing opportunities

   Address operational concerns in coordination with internal teams and ensure smooth resolution

2. Account Development and Commercial Growth

   Identify upsell, cross-sell, and renewal opportunities across the portfolio

   Support merchant participation in seasonal campaigns, co-marketing programs, and product expansion

   Analyze usage patterns and proactively recommend improvements or activation strategies

   Manage contract renewals and updates when required

3. Ecosystem Coordination

   Collaborate with Merchant Marketing to maximize visibility and promotional impact for key partners

   Share merchant insights with Product, Legal, and Customer Success teams

   Ensure merchant feedback is integrated into the continuous improvement of the Pluxee offering

   Assist in planning merchant events, presentations, or local engagement activities

4. Sales Operations and CRM Discipline

   Maintain accurate and up-to-date records in Salesforce CRM

   Track KPIs such as merchant retention, portfolio revenue, campaign participation, and satisfaction scores

   Execute regular reporting and activity documentation to support performance analysis and review

5. Comply with fiscal, legal, and contractual requirements in all interactions

YOU ARE A MATCH IF...

• Education: Bachelor's degree in Business, Marketing, Sales, or a related field
• Work Experience: 3+ years of experience in B2B account management, preferably in field-based roles
• Demonstrated experience managing large or strategic partners
• Previous exposure to merchant ecosystems, payment platforms, or benefits providers is an asset
• Skills & Certifications: Strong interpersonal, problem-solving, and consultative sales skills Proficient in Salesforce CRM and Microsoft 365 (Excel, Outlook, Teams) Ability to work independently, manage priorities, and maintain strong organizational discipline
• Languages: For global, regional, or area roles, fluency in English is required. Additional languages such as French, Spanish, Portuguese, or other relevant languages are an advantage. For local country leadership and management roles, fluency in the local language and English is required. For local individual contributor roles, fluency in the local language is required. English is considered an advantage as it supports communication, learning, and collaboration in a multinational context.

Working Conditions:

For global, regional, or area roles: Hybrid working patterns depending on the host country policies. Collaboration across different countries, functions, and time zones. Travel may be required depending on business needs. For local roles: Hybrid working environment depending on local policies. Collaboration with local business teams and relevant regional or global stakeholders. Occasional travel may be required depending on business needs.

Competencies:

• Client and Merchant Relationship Management
• Salesforce CRM Usage
• Account Development and Growth
• Customer Experience Management
• Contract Renewal and Lifecycle Management
• Customer and Consumer Orientation
• Accountability and Ownership
• Drives Results
• Collaboration
• Adaptability

Why join Pluxee?

Join an inclusive team Work at the heart of the community alongside 5,000 experts across 29 countries - we embrace diversity and value uniqueness, fostering a workplace where everyone can thrive.

Turn inspiration into possibility Get space to try new ideas, experiment and move the world of work forward as you bring new digital experiences - and moments of connection - to millions of people.

Make a positive impact Touch millions of lives and create meaningful change for people and the world we share, supporting our commitments to diversity, sustainability, and local economies.

Grow with us Get support you need to take meaningful steps in your career, whether you're performing your work/life balance or learning new skills.