Merchant Retention Analyst (Farmer)

PLUXEE INDIA PRIVATE LTD; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

PLUXEE INDIA PRIVATE LTD is seeking a Merchant Retention Specialist to strengthen our retention programs for merchants across India. You will analyze merchant data, identify trends, and collaborate with Sales and Customer Service to drive loyalty and reduce churn.

The ideal candidate has 2-4 years of experience in merchant retention or customer success, a Bachelor’s degree in Business Administration, Marketing, or related field, and a Certification in Customer Retention or equivalent.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or related field.
• Certification in Customer Retention or equivalent preferred.
• 2–4 years of experience in merchant retention or customer success.

Responsibilities

• Analyze merchant retention data and performance metrics.
• Develop and implement strategies to improve merchant retention.
• Monitor and report on retention initiatives.
• Collaborate with sales and customer service teams to address merchant needs.
• Conduct research on retention best practices and market trends.
• Provide support and guidance on retention strategies.

Skills

Data Analysis

CRM Systems

Customer-Centric Mindset

Drives results

Multitasking

Time Management

Pluxee Product Knowledge

Problem-Solving

Resilience

Education

Bachelor's degree in Business Administration, Marketing, or related field

Certification in Customer Retention or equivalent

Job description

Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits. Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants. Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.

Employee Contract type: Permanent Regular

Job Description:

Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits. Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants. Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.

Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits. Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants. Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.

Your next challenge Add business context

What you’ll be doing:

• Analyze merchant retention data and performance metrics.
• Develop and implement strategies to improve merchant retention.
• Monitor and report on retention initiatives.
• Collaborate with sales and customer service teams to address merchant needs.
• Conduct research on retention best practices and market trends.
• Provide support and guidance on retention strategies.

You’re a match

Certifications Requirements: Certification in Customer Retention or equivalent preferred.

Education Requirements: Bachelor’s degree in Business Administration, Marketing, or a related field.

Work Experience Requirements: 2-4 years of experience in merchant retention or customer success.

Languages: Add language requirements

Competencies:

• Client and Merchant Relationship Management (Competent)
• Client Relationship Management (CRM) Systems (Competent)
• Customer-Centric Mindset (Competent)
• Data Analysis (Competent)
• Drives results (Competent)
• Multitasking and Time Management (Competent)
• Pluxee Product and Market Knowledge (Competent)
• Problem-Solving (Competent)
• Resilience (Competent)

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• Video call or face to face with *Add the Name of the interviewer*
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Your team Add Manager's Name.

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Happy at work 1) A meaningful job: Be the change! Help us build the future of employee benefits by bringing to life sustainable and personalized experiences and contribute to make a real impact on millions of lives. Our business model delivers not just for individuals but their communities too, by supporting local businesses and economies.

2) A great culture: People matter – a lot! Be part of a multicultural team that moves as one in a fast paced and innovative environment. We respect and care authentically about our people, we embrace wellbeing and work-life balance, new ideas and we have a lot of fun!

3) An empowering environment: Be yourself! At Pluxee we proudly embrace diversity and value the uniqueness of our talents, fostering an inclusive work place where all abilities are celebrated, and equal learning and growing opportunities are a given.