Implementation Analyst

PLUXEE INDIA PRIVATE LTD; Hyderabad; Hybrid; INR 900,000 - 1,300,000; Full time

Job summary

Pluxee India Private Ltd is seeking a Local Operations Analyst to support payment and means-of-payment operations, reporting, and optimization within the local entity. You will work with cross-functional teams to monitor KPIs, build dashboards, and ensure accurate reconciliations.

Ideal candidates have 2+ years in operational analysis or payment operations, strong Excel and MS 365 skills, and a detail-oriented mindset to drive data-driven improvements across fulfillment, logistics, and controls.

Qualifications

• Bachelor’s degree in Business Administration, Finance, Operations Management, Supply Chain, Technology, or related field.
• 2+ years of experience in operational analysis, payment operations, operational reporting, or financial services operations.
• Experience within payment products, fulfillment, logistics, or operational controls is preferred.
• Fluency in English; additional languages are an advantage.
• Strong analytical and reporting capabilities; high attention to detail.

Responsibilities

• Monitor operational activities, service levels, KPIs, and performance indicators.
• Prepare operational reports, dashboards, reconciliations, and analyses.
• Track operational incidents, delays, service disruptions, and anomalies.
• Support fulfillment, production coordination, distribution, and processing activities.
• Contribute to governance reporting and operational controls.

Skills

Analytical skills

Reporting experience

Attention to detail

Excel proficiency

MS 365

Education

Bachelor's degree

Tools

Excel

Microsoft 365

Job description

At Pluxee, we shape the world of employee benefits and engagement by bringing to life a personalized and sustainable employee experience, at work and beyond.

Permanent Term Contract (Fixed Term) Job Description: The Local Operations Analyst supports the execution, monitoring, reporting, and optimization of payment and means-of-payment operational activities within a country or local entity. The role contributes to operational performance tracking, operational controls, reconciliation support, incident follow-up, reporting activities, and process analysis related to digital cards, plastic cards, voucher operations, production coordination, fulfillment, and operational service delivery. The role works closely with Local Operations Managers, operational teams, Finance, Customer Care, Technology, vendors, and operational partners to support efficient, compliant, and data-driven operational management.

YOUR NEXT CHALLENGE

Responsibilities

Operational Monitoring & Reporting

• Monitor operational activities, service levels, operational KPIs, and operational performance indicators.
• Prepare operational reports, dashboards, reconciliations, and operational analyses.
• Track operational incidents, delays, service disruptions, and operational anomalies.
• Support operational follow-up related to fulfillment, production coordination, distribution, and operational processing activities.
• Contribute to operational visibility and operational governance reporting.

Operational Analysis & Process Support

• Analyze operational workflows, operational data, and operational performance trends.
• Identify operational inefficiencies, bottlenecks, risks, and improvement opportunities.
• Support implementation of operational process improvements and optimization initiatives.
• Assist with operational documentation, process mapping, and operational procedure updates.
• Support operational testing and validation activities when required.

Operational Controls & Compliance

• Support execution of operational controls and verification activities.
• Ensure operational records, reconciliations, and reporting activities remain accurate and traceable.
• Contribute to operational audits, compliance reviews, and remediation follow-up activities.
• Monitor adherence to operational procedures and governance standards.
• Escalate operational risks, anomalies, or process deviations when identified.

Stakeholder Coordination & Support

• Collaborate with Operations, Finance, Customer Care, Payment, Technology, and vendor teams.
• Support coordination with production partners, logistics providers, and operational vendors.
• Provide operational analysis and reporting support for operational governance meetings.
• Contribute to operational communication and service coordination activities.
• Support operational knowledge sharing and documentation maintenance.

Continuous Improvement & Operational Efficiency

• Contribute to operational optimization and automation initiatives.
• Support standardization of operational reporting and governance practices.
• Assist in improving operational tools, dashboards, and monitoring processes.
• Promote operational accuracy, efficiency, and service quality.
• Support continuous improvement of operational methodologies and controls.

YOU ARE A MATCH IF...

Education

Bachelor’s degree in Business Administration, Finance, Operations Management, Supply Chain, Technology, or related field.

Work Experience

2+ years of experience in operational analysis, payment operations, operational reporting, or financial services operations.

Experience within operational environments involving payment products, fulfillment, logistics, or operational controls is preferred.

Exposure to operational KPI monitoring and reporting activities is considered an advantage.

Skills & Certifications

• Strong analytical and reporting capabilities.
• Experience with operational reporting, reconciliations, and operational data analysis.
• Strong attention to detail and organizational skills.
• Proficiency in Excel and operational reporting tools.
• Proficiency in Microsoft 365 is required.

Languages

• For global, regional, or area roles, fluency in English is required.
• Additional languages such as French, Spanish, Portuguese, or other relevant languages are an advantage.
• For local country leadership and management roles, fluency in the local language and English is required.
• For local individual contributor roles, fluency in the local language is required.
• English is considered an advantage as it supports communication, learning, and collaboration in a multinational context.

Working Conditions

For global, regional, or area roles: Hybrid working patterns depending on the host country policies. Collaboration across different countries, functions, and time zones. Travel may be required depending on business needs.

For local roles: Hybrid working environment depending on local policies. Collaboration with local business teams and relevant regional or global stakeholders. Occasional travel may be required depending on business needs.

Competencies

• Operational Analysis & Reporting
• Operational KPI Monitoring
• Operational Controls & Reconciliation
• Process Documentation
• Operational Data Analysis

Why join Pluxee?

Join an inclusive team Work at the heart of the community alongside 5,000 experts across 29 countries - we embrace diversity and value uniqueness, fostering a workplace where everyone can thrive.

Turn inspiration into possibility Get space to try new ideas, experiment and move the world of work forward as you bring new digital experiences - and moments of connection - to millions of people.

Make a positive impact Touch millions of lives and create meaningful change for people and the world we share, supporting our commitments to diversity, sustainability, and local economies.

Grow with us Get support you need to take meaningful steps in your career, whether you're performing your work/life balance or learning new skills.