Merchant Relationship Manager

Pluxee; Chennai District; Hybrid; INR 1,200,000 - 1,900,000; Full time

Job summary

Pluxee in Chennai seeks a Merchant Field Sales Executive – Farmer – Large Accounts to manage a portfolio of large merchant partners through in-person relationship management, drive engagement, and identify commercial opportunities within our B2B2C ecosystem.

You will conduct field visits, support renewals, collaborate with marketing and product, and maintain Salesforce CRM records while achieving retention and revenue goals.

Qualifications

• Strong interpersonal, problem-solving, and consultative sales skills.
• Experience using Salesforce CRM for pipeline management and reporting.
• Familiarity with Microsoft 365 tools (Excel, Outlook, Teams).

Responsibilities

• Merchant Relationship Management: primary contact for a portfolio of large merchants; conduct in-person visits; monitor performance and optimize engagement.
• Account Development and Commercial Growth: identify upsell/cross-sell/renewal opportunities; support seasonal campaigns and product expansion.
• Ecosystem Coordination: collaborate with Marketing, Product, Legal, and Customer Success; share merchant insights; assist in events.
• Sales Operations and CRM Discipline: maintain accurate Salesforce records; track KPIs; regular reporting.

Skills

Interpersonal skills

Problem-solving

Consultative sales

Education

Bachelor’s degree in Business, Marketing, Sales, or a related field

Tools

Salesforce CRM

Microsoft 365 (Excel, Outlook, Teams)

Job description

At Pluxee, we shape the world of employee benefits and engagement by bringing to life a personalized and sustainable employee experience, at work and beyond.

Permanent Regular

Job Description:

The Merchant Field Sales Executive – Farmer – Large Accounts is responsible for managing and developing a portfolio of existing large merchant partners through direct, in-person relationship management. The role plays a critical part in strengthening the merchant network by driving engagement, increasing benefit usage, identifying commercial opportunities, and ensuring high satisfaction and retention. Operating through field visits and face-to-face interactions, the Farmer contributes directly to the long-term value of Pluxee’s B2B2C ecosystem.

YOUR NEXT CHALLENGE

Responsibilities:

1. Merchant Relationship Management
   Act as the primary point of contact for a portfolio of large merchants
   Conduct regular in-person visits to strengthen trust, loyalty, and collaboration
   Monitor merchant performance (usage, frequency, ticket size) and propose actions to optimize engagement
   Provide ongoing education on new features, digital tools, and consumer-facing opportunities
   Address operational concerns in coordination with internal teams and ensure smooth resolution

2. Account Development and Commercial Growth
   Identify upsell, cross-sell, and renewal opportunities across the portfolio
   Support merchant participation in seasonal campaigns, co-marketing programs, and product expansion
   Analyze usage patterns and proactively recommend improvements or activation strategies
   Manage contract renewals and updates when required

3. Ecosystem Coordination
   Collaborate with Merchant Marketing to maximize visibility and promotional impact for key partners
   Share merchant insights with Product, Legal, and Customer Success teams
   Ensure merchant feedback is integrated into the continuous improvement of the Pluxee offering
   Assist in planning merchant events, presentations, or local engagement activities

4. Sales Operations and CRM Discipline
   Maintain accurate and up-to-date records in Salesforce CRM
   Track KPIs such as merchant retention, portfolio revenue, campaign participation, and satisfaction scores
   Execute regular reporting and activity documentation to support performance analysis and review

5. Comply with fiscal, legal, and contractual requirements in all interactions

YOU ARE A MATCH IF…

Education:

Bachelor’s degree in Business, Marketing, Sales, or a related field

Work Experience:

3+ years of experience in B2B account management, preferably in field-based roles
Demonstrated experience managing large or strategic partners
Previous exposure to merchant ecosystems, payment platforms, or benefits providers is an asset

Skills & Certifications:

Strong interpersonal, problem-solving, and consultative sales skills
Proficient in Salesforce CRM and Microsoft 365 (Excel, Outlook, Teams)
Ability to work independently, manage priorities, and maintain strong organizational discipline

Languages:

For global, regional, or area roles, fluency in English is required. Additional languages such as French, Spanish, Portuguese, or other relevant languages are an advantage.
For local country leadership and management roles, fluency in the local language and English is required.
For local individual contributor roles, fluency in the local language is required. English is considered an advantage as it supports communication, learning, and collaboration in a multinational context.

Working Conditions:

For global, regional, or area roles:
Hybrid working patterns depending on the host country policies. Collaboration across different countries, functions, and time zones. Travel may be required depending on business needs.
For local roles:
Hybrid working environment depending on local policies. Collaboration with local business teams and relevant regional or global stakeholders. Occasional travel may be required depending on business needs.

Competencies:

Client and Merchant Relationship Management
Salesforce CRM Usage
Account Development and Growth
Customer Experience Management
Contract Renewal and Lifecycle Management
Customer and Consumer Orientation
Accountability and Ownership
Drives Results
Collaboration
Adaptability

Why join Pluxee?

Join an inclusive team

Work at the heart of the community alongside 5,000 experts across 29 countries - we embrace diversity and value uniqueness, fostering a workplace where everyone can thrive.

Turn inspiration into possibility

Get space to try new ideas, experiment and move the world of work forward as you bring new digital experiences - and moments of connection - to millions of people.

Make a positive impact

Touch millions of lives and create meaningful change for people and the world we share, supporting our commitments to diversity, sustainability, and local economies.

Grow with us

Get support you need to take meaningful steps in your career, whether you’re performing your work/life balance or learning new skills.