Client Relationship Manager

Pluxee; Mumbai; Hybrid; INR 1,200,000 - 1,800,000; Full time

Job summary

Pluxee in Mumbai is seeking a Field Sales Manager for mid-accounts to nurture and grow existing client relationships within the company's employee benefits platform. You will partner with HR and business stakeholders to understand needs and maximize value.

You will drive growth and upsell, coordinate with product and success teams, monitor platform adoption using CRM data, and lead renewal conversations to protect and expand revenue.

Qualifications

• Bachelor’s degree in Business, HR, Marketing, or related field.
• 3–5 years in client development, account management, or field sales.
• Experience in SaaS or digital benefit platforms is highly desirable.
• Fluent English; additional languages advantageous.

Responsibilities

• Build trusted relationships with key HR and business stakeholders.
• Identify opportunities to upsell and expand benefit usage.
• Use Salesforce to monitor client health and drive engagement.
• Lead renewal conversations and document risks and growth.

Skills

Consultative sales

Negotiation

Communication

CRM experience

Sales cycle management

English proficiency

Education

Bachelor’s degree in Business/HR/Marketing

Tools

Salesforce

CRM tools

Microsoft 365

Job description

## Client Relationship ManagerSolicitar: Híbrido: Bombay: Tiempo completo: Publicado hoy: R5907**At Pluxee, we shape the world of employee benefits and engagement by bringing to life a personalized and sustainable employee experience, at work and beyond.**Permanente regular **Job Description:**The Field Sales Farmer – Mid Accounts is responsible for nurturing and growing existing mid-sized client relationships. The role ensures clients realize full value from Pluxee’s employee engagement platform and benefits offering, promoting sustained satisfaction, deeper product adoption, and revenue expansion.YOUR NEXT CHALLENGEResponsibilities:1. Client Relationship DevelopmentBuild trusted relationships with key HR and business stakeholders in the client portfolio.Conduct regular business reviews to assess satisfaction, platform usage, and emerging needs.2. Growth & Upsell StrategyIdentify and act on opportunities to introduce new products, expand benefit usage, or increase employee coverage.Collaborate with internal teams to frame solutions aligned with the client’s strategic objectives.3. Platform Adoption MonitoringUse Salesforce data to track client health indicators, flag risk, and propose engagement actions.Support change management for benefit deployment where needed.4. Renewals & RetentionLead renewal conversations and ensure clients perceive ongoing value.Document risks and growth opportunities accurately in Salesforce.YOU ARE A MATCH IF...Education:Bachelor’s degree in Business, HR, Marketing, or a related field.Work Experience:3–5 years in client development, account management, or field sales.Experience in SaaS or digital benefit platforms is highly desirable.Skills & Certifications:Strong consultative sales, negotiation, and communication skills.Experience using CRM tools for pipeline and opportunity management; Salesforce knowledge is preferred.Good organizational skills and ability to manage multiple commercial activities simultaneously.Strong virtual and in-person communication capabilities.Proficiency in Microsoft 365 tools.Knowledge of full-cycle sales methodologies is considered an advantage.Languages:For global, regional, or area roles, fluency in English is required. Additional languages such as French, Spanish, Portuguese, or other relevant languages are an advantage.For local country leadership and management roles, fluency in the local language and English is required.For local individual contributor roles, fluency in the local language is required. English is considered an advantage as it supports communication, learning, and collaboration in a multinational context.Working Conditions:For global, regional, or area roles:Hybrid working patterns depending on the host country policies. Collaboration across different countries, functions, and time zones. Travel may be required depending on business needs.For local roles:Hybrid working environment depending on local policies. Collaboration with local business teams and relevant regional or global stakeholders. Occasional travel may be required depending on business needs.Competencies:Client Portfolio ManagementUsage & Engagement MonitoringUpsell & Cross-Sell ExecutionRenewal PlanningSaaS Client Success Enablement **Why join Pluxee?** **Join an inclusive team**Work at the heart of the community alongside 5,000 experts across 29 countries - we embrace diversity and value uniqueness, fostering a workplace where everyone can thrive.**Turn inspiration into possibility**Get space to try new ideas, experiment and move the world of work forward as you bring new digital experiences - and moments of connection - to millions of people.**Make a positive impact**Touch millions of lives and create meaningful change for people and the world we share, supporting our commitments to diversity, sustainability, and local economies.**Grow with us**Get support you need to take meaningful steps in your career, whether you're performing your work/life balance or learning new skills.