Merchant Relationship Manager

Pluxee India; Chennai; Hybrid; INR 900.000 - 1.500.000; Vollzeit

Zusammenfassung

Pluxee India seeks a Merchant Field Sales Executive to manage large merchant partners through in-person relationship management, field visits, and strategic growth.

The role focuses on engagement, upsell opportunities, contract renewals, and coordinating with marketing, product, and customer success to maximize value for partners and users within the Pluxee B2B2C ecosystem.

Qualifikationen

• Bachelor's degree in Business, Marketing, Sales or related field required.
• 3+ years of B2B account management experience, preferably in field-based roles.
• Experience with merchant ecosystems, payment platforms, or benefits providers is a plus.

Aufgaben

• Merchant Relationship Management: primary contact for a portfolio of large merchants and conduct in-person visits.
• Account Development and Commercial Growth: identify upsell, cross-sell, and renewal opportunities; support seasonal campaigns and product expansion.
• Ecosystem Coordination: collaborate with Marketing, Product, Legal and Customer Success; share insights and plan events.
• Sales Operations and CRM Discipline: maintain Salesforce records; track KPIs and produce regular reports.
• Comply with fiscal, legal, and contractual requirements in all interactions.

Kenntnisse

Interpersonal skills

Problem-solving

Consultative sales

Ausbildung

Bachelor's degree in Business, Marketing, Sales, or a related field

Tools

Salesforce CRM

Microsoft 365

Jobbeschreibung

At Pluxee, we shape the world of employee benefits and engagement by bringing to life a personalized and sustainable employee experience, at work and beyond.

Permanent Regular

The Merchant Field Sales Executive - Farmer - Large Accounts is responsible for managing and developing a portfolio of existing large merchant partners through direct, in-person relationship management. The role plays a critical part in strengthening the merchant network by driving engagement, increasing benefit usage, identifying commercial opportunities, and ensuring high satisfaction and retention. Operating through field visits and face-to-face interactions, the Farmer contributes directly to the long-term value of Pluxee s B2B2C ecosystem.

YOUR NEXT CHALLENGE

Responsibilities

1. Merchant Relationship Management
   • Act as the primary point of contact for a portfolio of large merchants
   • Conduct regular in-person visits to strengthen trust, loyalty, and collaboration
   • Monitor merchant performance (usage, frequency, ticket size) and propose actions to optimize engagement
   • Provide ongoing education on new features, digital tools, and consumer-facing opportunities
   • Address operational concerns in coordination with internal teams and ensure smooth resolution
2. Account Development and Commercial Growth
   • Identify upsell, cross-sell, and renewal opportunities across the portfolio
   • Support merchant participation in seasonal campaigns, co-marketing programs, and product expansion
   • Analyze usage patterns and proactively recommend improvements or activation strategies
   • Manage contract renewals and updates when required
3. Ecosystem Coordination
   • Collaborate with Merchant Marketing to maximize visibility and promotional impact for key partners
   • Share merchant insights with Product, Legal, and Customer Success teams
   • Ensure merchant feedback is integrated into the continuous improvement of the Pluxee offering
   • Assist in planning merchant events, presentations, or local engagement activities
4. Sales Operations and CRM Discipline
   • Maintain accurate and up-to-date records in Salesforce CRM
   • Track KPIs such as merchant retention, portfolio revenue, campaign participation, and satisfaction scores
   • Execute regular reporting and activity documentation to support performance analysis and review
5. Comply with fiscal, legal, and contractual requirements in all interactions

YOU ARE A MATCH IF

Education

Bachelor s degree in Business, Marketing, Sales, or a related field

Work Experience

3+ years of experience in B2B account management, preferably in field-based roles
Demonstrated experience managing large or strategic partners
Previous exposure to merchant ecosystems, payment platforms, or benefits providers is an asset.

Skills & Certifications

Strong interpersonal, problem-solving, and consultative sales skills
Proficient in Salesforce CRM and Microsoft 365 (Excel, Outlook, Teams)
Ability to work independently, manage priorities, and maintain strong organizational discipline.

Languages

For global, regional, or area roles, fluency in English is required. Additional languages such as French, Spanish, Portuguese, or other relevant languages are an advantage.
For local country leadership and management roles, fluency in the local language and English is required.
For local individual contributor roles, fluency in the local language is required. English is considered an advantage as it supports communication, learning, and collaboration in a multinational context.

Working Conditions

For global, regional, or area roles:
Hybrid working patterns depending on the host country policies. Collaboration across different countries, functions, and time zones. Travel may be required depending on business needs.
For local roles:
Hybrid working environment depending on local policies. Collaboration with local business teams and relevant regional or global stakeholders. Occasional travel may be required depending on business needs.

Competencies

Client and Merchant Relationship Management
Salesforce CRM Usage
Account Development and Growth
Customer Experience Management
Contract Renewal and Lifecycle Management
Customer and Consumer Orientation
Accountability and Ownership
Drives Results
Collaboration
Adaptability

Why join Pluxee

Join an inclusive team

Work at the heart of the community alongside 5,000 experts across 29 countries - we embrace diversity and value uniqueness, fostering a workplace where everyone can thrive.

Turn inspiration into possibility

Get space to try new ideas, experiment and move the world of work forward as you bring new digital experiences - and moments of connection - to millions of people.

Make a positive impact

Touch millions of lives and create meaningful change for people and the world we share, supporting our commitments to diversity, sustainability, and local economies.

Grow with us

Get support you need to take meaningful steps in your career, whether youre performing your work/life balance or learning new skills.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.