Member Success Manager

Tide Software BV; New Delhi; On-site; INR 2,800,000 - 4,000,000; Full time

Benefits offered by this job

25 days paid annual leave

3 paid volunteering days

Personal LD budget

Health insurance

Mental wellbeing platform

Office snacks and drinks

WFH equipment allowance

Job summary

Tide Software BV in Delhi NCR seeks an experienced Commercial Insurance Sales Manager to lead our UK-focused insurance sales function from India. You will drive revenue growth, own end-to-end sales processes, and coach Team Leads and telesales agents to consistently exceed targets while maintaining a high-quality customer experience.

The role requires 7–10 years in B2C insurance sales with at least 3 years in management, strong UK-market knowledge, and deep CRM/dialer usage.

Qualifications

• 7–10 years of experience in B2C insurance sales, with 3+ years in management.
• Strong knowledge of selling into the UK market.
• Proven ability to design and optimise sales processes and achieve targets.

Responsibilities

• Lead and manage the Insurance sales function in Delhi NCR, overseeing Team Leads and their telesales teams to deliver and exceed sales targets and KPIs.
• Own and improve end-to-end sales processes - scripts, handling objections, lead routing, follow-up cadence and CRM workflows.
• Monitor performance metrics, call quality, and KPIs; provide real-time feedback to maintain standards.
• Set targets, run incentive programmes, and hold Team Leads accountable for results.
• Prepare and present performance reports with insights to senior stakeholders.
• Collaborate with Finance to set revenue forecasts and targets for Insurance products.
• Support recruitment, onboarding and training of Team Leads and sales agents as the team scales.
• Ensure compliance with UK regulatory standards and quality requirements.

Skills

Sales leadership

B2C insurance sales

UK market knowledge

CRM familiarity

Telesales / outbound

Tools

CRM systems

Dialers

Job description

Job Summary

We are looking for an experienced and performance-driven Commercial Insurance Sales Manager to lead our Insurance sales function selling B2C insurance products into the UK market, based in Delhi NCR. The ideal candidate will drive revenue growth, own and continuously optimise the end-to-end sales process, and lead a team of Sales Team Leads and their telesales agents to consistently exceed targets while maintaining a high-quality, compliant member experience.

Responsibilities

• Lead and manage the Insurance sales function in Delhi NCR, overseeing Team Leads and their telesales teams to consistently deliver and exceed sales targets and KPIs
• Own and continuously improve the end-to-end sales process - scripts, objection handling, lead routing, follow-up cadence and CRM workflows - to lift conversion and reduce time-to-close
• Monitor daily, weekly and monthly performance, call metrics and KPIs across the team, identifying trends and opportunities for improvement
• Conduct call monitoring and quality reviews, providing real-time feedback to Team Leads to maintain performance standards
• Set targets, run incentive and recognition programmes, and hold Team Leads accountable for team performance
• Handle escalations and support Team Leads with complex queries, objections and process exceptions
• Prepare and present performance reports - daily, weekly and monthly - with insights and recommendations to senior stakeholders
• Partner with Finance to set, track and refine revenue forecasts and targets for Insurance products
• Support recruitment, onboarding and training of Team Leads and sales agents as the team scales
• Collaborate with cross-functional teams (Campaigns, Product, Business Intelligence, Compliance and Support) to close feedback loops and action new requests
• Ensure the team meets compliance requirements (scripts, UK regulatory standards and quality standards)
• Stay ahead of competitor activity and market trends in UK B2C insurance

What We Are Looking For

• 7-10 years of overall experience in B2C insurance sales, with at least 3 years in a managerial position leading sales teams
• Extensive knowledge of B2C insurance sales, with a strong preference for experience selling into the UK market
• Specialism in sales process design and optimisation, with a track record of improving conversion and efficiency
• Strong knowledge of outbound/telesales techniques, objection handling and data analysis
• Excellent communication, interpersonal, leadership and coaching skills
• Result-oriented with a strong track record of meeting and exceeding sales targets
• Familiarity with CRM s, dialers and call monitoring tools
• Ability to work in a dynamic, fast-paced and target-driven environment, managing multiple Team Leads
• Self starter and highly motivated
• Familiarity with UK insurance regulatory and conduct requirements (e.g. FCA principles) is considered an advantage

What You’ll Get In Return

• 25 days paid annual leave
• 3 paid days off for volunteering or LD activities
• Personal LD budget
• Additional health dental insurance
• Mental wellbeing platform
• Snacks, light food, drinks in the office
• WFH equipment allowance

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.