Mega Walkin Interview for OTC Collection, Cash Apps with SAP Tool Experience Chennai

HCL Technologies Limited; Chennai District; Presencial; INR 600.000 - 900.000; Jornada completa

Descripción de la vacante

HCL Technologies Limited is hiring for OTC Collections and Cash Applications with SAP experience in Chennai. The role involves handling both inbound and outbound calls to recover payments, resolve invoice queries, and maintain relationships while meeting targets. Immediate notice period and US shift may apply.

The candidate should have 3-9 years of experience in OTC collections, strong English communication, and proficiency in SAP and Excel. Freshers are not eligible.

Formación

• 3-9 years of experience in OTC Collections and Cash Applications.

Responsabilidades

• Make outbound collection calls to customers regarding overdue invoices and balances.
• Handle inbound calls about payment status, invoice queries, disputes, and account reconciliations.
• Obtain Promise-to-Pay commitments and ensure timely follow-up.
• Investigate and resolve payment delays, disputes, and deduction issues.
• Maintain accurate documentation in ERP/collection tools.
• Collaborate with Cash Application, Billing, Dispute Management, and Sales.

Conocimientos

English fluency

Negotiation

AR knowledge

Collections

SAP ERP

Excel

Dispute Mgmt

DSO targets

Herramientas

SAP

Descripción del empleo

HCLTech is Hiring for OTC Collection, & Cash Apps Process with SAP Tool Experience Chennai

Interview Date: 17 Oct 2026

Interview Time: 9.00 AM To 1:30 PM

HR SPOC: Harish. K

Experience Required: 3-9 Years (only eligible)

Note: Irrelevant exp cannot be hired (Freshers Not Eligible)

Shift: US Shift

Notice Period: Immediate to 45 days

About the Role

We are seeking a highly motivated OTC Collections, Cash Application to manage Accounts Receivable collections through 100% voice-based interactions. The role involves handling both inbound and outbound customer calls to recover outstanding payments, resolve invoice-related queries, negotiate payment commitments, and maintain strong customer relationships while achieving collection targets.

Responsibilities

• Make outbound collection calls to customers regarding overdue invoices and outstanding balances.
• Handle inbound customer calls related to payment status, invoice queries, disputes, and account reconciliations.
• Obtain Promise-to-Pay (PTP) commitments and ensure timely follow-up.
• Investigate and resolve payment delays, disputes, and deduction issues.
• Maintain accurate documentation of all customer interactions in ERP/collection tools.
• Collaborate with internal teams such as Cash Application, Billing, Dispute Management, and Sales to resolve customer concerns.
• Meet collection targets, DSO goals, and productivity metrics.
• Escalate high-risk delinquent accounts as per defined procedures.
• Provide excellent customer service while maintaining a professional collection approach.
• Ensure compliance with company policies and client-specific requirements.

Qualifications

3-9 years of experience in OTC Collections, , Cash Apps.

Required Skills

• Excellent verbal and written communication skills in English.
• Good negotiation and customer handling skills.
• Knowledge of Accounts Receivable, Collections, Aging Reports, and Dispute Management.
• Ability to work with ERP systems such as SAP, or similar platforms.
• Strong analytical and problem-solving abilities.
• Proficiency in Microsoft Excel and Outlook.

Preferred Skills

• Experience in handling customer disputes and negotiations.