HCLTech Mega Walk-In Drive OTC | 4-8 Yrs Exp | Chennai

HCLTech; Chennai District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

A leading technology company is looking for an experienced professional for the role of O2C Testing & Documentation in Chennai. The candidate should possess 2 to 17 years of experience in manual/automated testing in the OTC domain. Responsibilities include running functional projects, leading knowledge management efforts, and ensuring compliance with industry standards. Exposure to the BPO ecosystem, particularly for international projects, will be beneficial. The position offers an opportunity to work in a dynamic environment focused on transformation and optimization.

Qualifications

• Minimum 2-17 years of experience in manual/automated testing.
• Experience in the OTC domain focusing on order management and cash applications.
• Exposure to international BPO projects, especially in the Americas.
• Ability to translate business requirements into test plans and cases.

Responsibilities

• Run functional projects testing, training, and documentation.
• Lead the effort on Knowledge Management and training programs.
• Verify compliance with industry regulations and internal quality standards.
• Ensure compliance with industry regulations, client requirements and internal quality standards.

Skills

Manual/automated testing in OTC domain

Cash Applications

Collections

Order Management

Billing

Disputes management

Business analysis

SOPs/WIs

Tools

S4 HANA

Test Management

Quality Standards

Job description

We are hiring experienced professionals for the role of at O2C Testing & Documentation OTC Process (GBS) HCLTech

Interview Location:

HCL Technologies Ltd, Tower 4 No. 602/3/138, Special Economic Zone, Elcot-Sez, Medavakkam High Road, Sholinganallur, Chennai - 600119

Interview Date: 23rd March 2026

Interview Time: 10:00 AM 3:00 PM

HR SPOC: Harish. K

Experience Required: 4-17 Years (only eligible)

Job Description:

• This role aligns with client's priorities in GBS journey of OTC function, processes, technology and enables optimization by embracing best practices, breaking silos, eliminating redundant methods, standardizing processes, Operating Model redesign and Implementation of Tools and technology.
• Projects: He/ She will be responsible to run functional projects testing, training and documentation.
• Transformation: Will envision product level Transformation strategy and lead global process design / Blue printing, UAT and Implementation of O2C Tool/S4 HANA, also responsible for Operating Model change & Change Management.
• Knowledge Management: Will be responsible to lead the effort on Knowledge Management and training programmes, content creation and its execution for product level trainings.
• Create and Maintain Documents: Develop various types of training documents, process documentation, including Standard Operating Procedures (SOPs), Work Instructions (WIs), process flow diagrams, and checklists.
• Ensure Compliance: Verify that all documented processes adhere to industry regulations, client requirements, and internal quality standards, which is critical for audit readiness.
• Change Management: He/ She should ensure smooth transitions during the implementation of new processes, technologies, or structural changes, with minimal disruption to operations.
• Industry Best Practices: Implement industry best practices & benchmarking, and anticipate future state best practices and process trends.
• Instill and oversee a Governance Framework for the processes
• Experience: Desired candidate should have at least 2-17 years of experience in manual/automated testing in OTC domain with rich experience in Cash Applications, Collections, Order Management, Billing tracks, Disputes. Etc.
• International BPO Exposure: Should have relevant experience working in BPO ecosystem working on international projects especially Americas region.
• Analyze and Interpret Business Requirements: Work closely with Process SME and stakeholders to understand complex OTC business requirements (e.g., order management, billing, accounts receivable, credit management, cash application, and collections) and translate them into detailed test plans and test cases.

Note: Please don't carry your laptops to the interview