Mega Walk-in Drive For International Chat process

IntouchCX; Hyderabad; Sur place; INR 223 000 - 312 000; Plein temps

Avantages offerts par ce poste

Two-way cab facility

Career growth opportunities

Employee engagement activities

Résumé du poste

IntouchCX is seeking an International Chat Support Associate in Hyderabad. Freshers are welcome, with strong written English and at least 30 WPM typing. The role involves handling live chat inquiries, maintaining records, and meeting quality targets in a fast-paced environment.

You will work in shifts (including nights and weekends) with cab facilities within the hiring radius. Basic computer skills and multi-application navigation are required, along with a customer-focused mindset and teamwork

Qualifications

• Freshers are eligible and can apply.
• Strong written English communication is required.
• Typing speed of at least 30 WPM with good accuracy.
• Basic computer knowledge and ability to navigate multiple applications.
• Excellent problem-solving and customer service skills are essential.
• Ability to multitask in a target-driven environment.

Responsabilités

• Respond to customer queries promptly and professionally through live chat.
• Provide accurate information and resolve concerns while maintaining high service standards.
• Handle multiple chat conversations simultaneously with efficiency and accuracy.
• Escalate complex issues to the appropriate team when required.
• Maintain detailed and accurate records of customer interactions.
• Meet quality, productivity, and customer satisfaction targets.
• Adhere to company policies, processes, and compliance guidelines.

Connaissances

Freshers welcome

Excellent written English

Typing 30 WPM

Basic computer knowledge

Multitasking

Customer service

Formation

Any Graduate or Undergraduate

Description du poste

Job description:We are looking for a customer-focused and detail-oriented International Chat Support Associate to join our team. Freshers are also eligible, possess excellent written communication skills, and be comfortable handling customer queries through chat in a fast-paced environment.

Key Responsibilities:

• + Respond to customer queries promptly and professionally through live chat.
• + Provide accurate information and resolve customer concerns while maintaining high service standards.
• + Handle multiple chat conversations simultaneously with efficiency and accuracy.
• + Escalate complex issues to the appropriate team when required.
• + Maintain detailed and accurate records of customer interactions.
• + Meet quality, productivity, and customer satisfaction targets.
• + Adhere to company policies, processes, and compliance guidelines.

Eligibility Criteria:

• + Freshers are Eligible + Excellent written English communication skills.
• + Minimum typing speed of 30 WPM with good accuracy.
• + Basic computer knowledge.
• + Ability to navigate multiple applications.
• + Strong problem-solving and customer service skills.
• + Ability to multitask and work in a target-driven environment.

Shift Requirements:

• + Must be flexible to work night shifts and graveyard shifts.
• + Willingness to work on weekends.
• + Willingness to work in rotational shifts, if required.

Transportation:

• + Two-way cab facility will be provided for employees residing within the hiring radius.
• + Transportation will be provided as per the company's transportation policy.

Preferred Candidate Profile:

• + Ability to work independently and as part of a team.
• + Strong attention to detail.
• + Good time management skills.
• + Quick learner.
• + Ability to adapt to changing business requirements.

Education:

• + Any Graduate or Undergraduate, as per company eligibility criteria.

Benefits:

• Competitive salary.
• + Two-way cab facility within the hiring radius.
• + Career growth and learning opportunities.
• + Employee engagement activities.

Contact Details: Name: Naaz

+ Phone Number: 9154225747 + Email: [e-mail]