Walk-in | Mega Walk-in Drive For International chat process

IntouchCX; Hyderabad; On-site; INR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive Salary

Cab Facility

Career Growth

Employee Engagement

Job summary

IntouchCX is hiring an International Chat Support Associate to handle customer queries via chat with a focus on accuracy and timely responses.

The role requires excellent written English, a minimum typing speed of 30 WPM, and the ability to multitask across multiple applications in a fast-paced environment.

Freshers are eligible, with night and weekend shifts as required; two-way cab facility is provided within the hiring radius.

Qualifications

• Freshers are eligible.
• Excellent written English communication skills.
• Typing speed of 30 WPM or above with good accuracy.
• Basic computer knowledge and ability to work on multiple applications.
• Strong problem-solving and customer service skills.
• Ability to multitask and work in a target-driven environment.

Responsibilities

• Respond to customer queries promptly through live chat.
• Provide accurate information and resolve customer concerns professionally.
• Handle multiple chat conversations simultaneously with efficiency.
• Escalate complex issues to the concerned team when required.
• Maintain accurate records of customer interactions.
• Meet quality, productivity, and customer satisfaction targets.
• Follow company policies, processes, and compliance guidelines.

Skills

Fresh graduates eligible

Excellent written English

Typing 30 WPM

Basic computer knowledge

Strong problem-solving

Customer service

Multitask

Education

Any Graduate or Undergraduate

Job description

Candidates are requested to mention "HR Naaz":

• While scanning the QR code at the office
• On the top of their resume

Job description

We are looking for a customer-focused and detail-oriented International Chat Support Associate to join our team. should possess excellent written communication skills, and be comfortable handling customer queries through chat in a fast-paced environment.

Key Responsibilities

• Respond to customer queries promptly through live chat.
• Provide accurate information and resolve customer concerns professionally.
• Handle multiple chat conversations simultaneously with efficiency.
• Escalate complex issues to the concerned team when required.
• Maintain accurate records of customer interactions.

Meet quality, productivity, and customer satisfaction targets.

Follow company policies, processes, and compliance guidelines.

Eligibility Criteria

• Freshers are Eligible
• Excellent written English communication skills.
• Typing speed of 30 WPM or above with good accuracy.
• Basic computer knowledge and ability to work on multiple applications.
• Strong problem-solving and customer service skills.
• Ability to multitask and work in a target-driven environment.

Shift Requirements

• Must be flexible to work Night Shifts and Graveyard Shifts.
• Willing to work on Weekends and Rotational Shifts, if required.

Transportation

• Two-way cab facility will be provided for employees residing within the hiring radius, as per company policy.

Preferred Candidate Profile

• Customer-centric attitude with a positive and professional approach.
• Ability to work independently and as part of a team.
• Strong attention to detail and time management skills.
• Quick learner with the ability to adapt to changing business requirements.

Education

• Any Graduate or Undergraduate

Benefits

• Competitive Salary
• Two-way Cab Facility (within hiring radius)
• Career Growth & Learning Opportunities
• Employee Engagement Activities

Contact Details

HR: Naaz

Phone: [phone]

Email: [e-mail]

Disclaimer

IntouchCX does not charge fees for recruitment, interviews, training, or onboarding. We will never ask for payment, or request financial or banking information during the recruitment process. We communicate only through official IntouchCX channels. If you receive a suspicious job offer or posting from anyone claiming to represent IntouchCX or be an IntouchCX employee, please report it immediately through our official website for review and verification.