Walk-in | Mega Walk - in Drive For International Voice process

IntouchCX; Hyderabad; On-site; INR 250,000 - 420,000; Full time

Benefits offered by this job

Two-way cab facility within the hiring

Job summary

IntouchCX in Hyderabad is hiring for an International Voice Process role requiring at least 6 months of experience in an international voice process. C1-level English communication (verbal and written) is essential. The role involves handling inbound/outbound calls, solving queries, and maintaining high customer service standards.

Rotational shifts including night shifts may be required. Two-way cab facility is provided within the hiring radius, and the environment is dynamic and professional,

Qualifications

• Minimum 6 months of experience in an international voice process.
• Excellent spoken and written English communication skills.
• Strong customer-handling and problem-solving abilities.
• Comfortable working in rotational shifts, including night shifts if required.

Responsibilities

• Handle inbound and outbound customer interactions professionally.
• Resolve customer queries and provide appropriate solutions.
• Maintain high standards of customer service and satisfaction.
• Follow process guidelines and quality standards.
• Document customer interactions accurately in the system.

Skills

C1-level English

Excellent spoken English

Customer handling

Job description

Job Description

We are hiring experienced candidates for an International Voice Process role. C1-level communication skills with excellent spoken English.

International Voice Process

• Position: International Voice Process
• Work Location: Hyderabad
• Experience: Minimum 6 months of experience in an international voice process
• Freshers: Not eligible
• Communication: C1-level English communication skills (verbal and written)

Key Responsibilities

• Handle inbound and outbound customer interactions professionally.
• Resolve customer queries and provide appropriate solutions.
• Maintain high standards of customer service and satisfaction.
• Follow process guidelines and quality standards.
• Document customer interactions accurately in the system.

Eligibility Criteria

• Minimum 6 months of experience in an international voice process.
• Excellent spoken and written English communication skills.
• Strong customer-handling and problem-solving abilities.
• Comfortable working in rotational shifts, including night shifts if required.
• Basic computer knowledge and typing skills.

Benefits

• Competitive salary package.
• Two-way cab facility within the hiring radius.
• Dynamic and professional work environment.
• Career growth and learning opportunities.

Contact Details

• HR Name: Naaz
• Phone: [phone]
• Email: [e-mail]