MEGA Hiring -Customer Support Executive

Shining Stars Institution & travels; Dadri, Greater Noida, Gurugram District; On-site; INR 201,000 - 335,000; Full time

Benefits offered by this job

Learning and skill development

Career growth opportunities

Professional environment

Exposure to customer service processes

Job summary

Shining Stars Institution & travels is seeking a Customer Support Executive to join the Noida and Gurugram team. The successful candidate will handle inquiries, provide solutions, and ensure a high-quality customer experience across multiple channels.

The role welcomes freshers as well as experienced professionals, offering growth opportunities and exposure to professional customer service processes in a dynamic environment.

Qualifications

• Strong verbal and written English communication.
• Customer-centric approach with patience and empathy.
• Basic computer skills and familiarity with MS Office.
• Willingness to learn and collaborate with the team.

Responsibilities

• Handle customer queries and provide accurate, timely resolutions.
• Assist customers via calls, emails, and other channels as required.
• Maintain professional communication and ensure a positive experience.
• Resolve complaints and escalate complex issues as needed.
• Maintain accurate customer information in CRM systems.

Skills

Excellent communication

Customer-focused

Problem-solving

Team player

Freshers welcome

Tools

MS Office

Job description

Hi Job Seekers,

We are looking for enthusiastic, customer-oriented, and motivated individuals to join as Customer Support Executive in Noida and Gurugram. The ideal candidate should possess good communication skills, a positive attitude, and a passion for assisting customers and resolving their queries efficiently.

This is an excellent opportunity for freshers looking to start their careers and experienced professionals seeking growth in customer service.

Job Title: Customer Support Executive

Job Locations: Noida & Gurugram

Salary: Up to 30,000 CTC per month

Key Responsibilities

• Handle customer queries and provide accurate, timely, and effective resolutions.
• Assist customers through inbound and outbound calls, emails, and other communication channels as required.
• Maintain professional communication and ensure a positive customer experience.
• Resolve customer complaints and elevate complex issues to the appropriate department.
• Maintain accurate customer information and update records in the CRM or internal systems.

Required Skills & Qualifications

• Good verbal and written communication skills.
• Customer-focused approach with strong listening and problem-solving abilities.
• Basic computer knowledge and familiarity with MS Office.
• Ability to handle customer concerns patiently and professionally.
• Positive attitude, willingness to learn, and a team-oriented mindset.
• Freshers and experienced candidates are welcome to apply.

What We Offer

• Salary package of up to 30,000 CTC per month, depending on experience and suitability.
• Opportunity to work in a professional and supportive environment.
• Learning, skill development, and career growth opportunities.
• Exposure to customer service processes and professional communication.

Take the next step in your career and join a team that values customer satisfaction, learning, and professional growth!

Location: Noida & Gurugram

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