International Customer Care Executive

Shining Stars Institution & travels; Garhi; On-site; INR 405,000 - 495,000; Full time

Job summary

Shining Stars Institution & travels in Noida invites applications for an International Customer Support role. You will handle customer queries via calls, emails, or chat, deliver accurate information, and ensure a positive service experience in an international process.

The position requires strong English communication, good problem-solving abilities, and a customer-focused mindset. Working days are 5 per week with rotational shifts; salary up to 4.5 LPA.

Qualifications

• Good verbal and written communication in English.
• Strong customer-handling and problem-solving abilities.
• Positive attitude with a willingness to learn.
• Basic computer knowledge and typing skills.

Responsibilities

• Handle customer queries through calls, emails, or chat, depending on process requirements.
• Provide accurate information and effective solutions to customer concerns.
• Maintain professional communication and ensure a positive customer experience.
• Resolve customer issues within defined timelines and quality standards.
• Follow company policies, process guidelines, and service-level requirements.
• Maintain customer records and update relevant information in the system.
• Work collaboratively with team members to achieve performance and customer satisfaction targets.

Skills

English communication

Customer handling

Problem solving

Typing skills

Basic computer knowledge

Job description

Hi Job Seekers,

We are looking for enthusiastic, customer-focused, and motivated individuals to join as International Customer Support team in Noida location.. The ideal candidate should have good communication skills, a customer-centric approach, and the ability to handle customer queries professionally in an international process.

Job Location: Noida-Sector 144
Department: International Customer Support

Salary Package:Up to 4.5 LPA

Working Days: 5 Days a Week
Shift: Rotational Shifts

Key Responsibilities

• Handle customer queries through calls, emails, or chat, depending on process requirements.
• Provide accurate information and effective solutions to customer concerns.
• Maintain professional communication and ensure a positive customer experience.
• Resolve customer issues within the defined timelines and quality standards.
• Follow company policies, process guidelines, and service-level requirements.
• Maintain customer records and update relevant information in the system.
• Work collaboratively with team members to achieve performance and customer satisfaction targets.

Required Skills

• Good verbal and written communication skills in English.
• Strong customer-handling and problem-solving abilities.
• Positive attitude with a willingness to learn.
• Basic computer knowledge and typing skills.

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