Process Associate

Shining Stars Institution & travels; Gurugram District; On-site; INR 246,000 - 357,000; Full time

Job summary

Shining Stars Institution & travels in Gurugram is hiring a Customer Care Executive to handle both domestic and international customer interactions. Freshers and experienced candidates are welcome, with immediate joiners preferred.

Responsibilities include resolving queries via voice and chat, ensuring high service quality, coordinating with internal teams, and maintaining accurate interaction records. Strong communication and basic computer skills are essential for success in this role.

Qualifications

• Freshers and experienced candidates may apply.
• Strong communication skills are mandatory.
• Basic computer knowledge is required.
• Willingness to learn and adapt.

Responsibilities

• Handle customer queries professionally and confidently.
• Provide excellent customer support through voice and chat.
• Resolve customer concerns efficiently while maintaining service quality.
• Coordinate with internal teams to ensure timely issue resolution.
• Maintain accurate customer interaction records.
• Build positive customer relationships and ensure customer satisfaction.

Skills

Communication

Customer service

Problem solving

Basic computer skills

Job description

|| MEGA HIRING | CUSTOMER CARE EXECUTIVE

DOMESTIC & INTERNATIONAL PROCESS | GURUGRAM ||

JOB DETAILS

• Position: Customer Care Executive
• Location: Gurugram
• Process: Domestic & International
• Experience: Freshers and Experienced Candidates
• Joining: Immediate Joiners Preferred

SALARY PACKAGE & INCENTIVES

• Freshers: Up to 22,000 CTC per month + Attractive Incentives
• Experienced Candidates: Up to 32,000 CTC per month + Attractive Incentives

KEY RESPONSIBILITIES

• Handle customer queries professionally and confidently.
• Provide excellent customer support through voice and chat.
• Resolve customer concerns efficiently while maintaining service quality.
• Coordinate with internal teams to ensure timely issue resolution.
• Maintain accurate customer interaction records.
• Build positive customer relationships and ensure customer satisfaction.

CANDIDATE REQUIREMENTS

• Freshers and experienced candidates are welcome to apply.
• Good communication skills are mandatory.
• Basic computer knowledge is required.
• Strong customer service and problem-solving skills.
• Positive attitude and willingness to learn.
• Immediate joiners will be given preference.