Medical Virtual Assistant

SageDoer; West Bengal; Remote; INR 400,000 - 600,000; Full time

Benefits offered by this job

Work from home

Job summary

SageDoer is seeking a Medical Virtual Assistant in India to support US-based healthcare clients. You will handle patient calls, schedule appointments, and maintain accurate records while navigating EMR/EHR and CRM systems. This role requires at least 2 years of medical support experience and strong English communication.

Work from home with flexible hours aligned to US business times. You will coordinate with doctors, clinics, and insurers, ensuring data privacy and professional follow-ups.

Qualifications

• Minimum 2 years of experience as a Medical Virtual Assistant or in healthcare support.
• Excellent spoken and written English.
• Experience with healthcare communications and patient scheduling.
• Familiarity with EMR/EHR and CRM systems.
• Able to work US business hours.

Responsibilities

• Handle inbound and outbound patient calls.
• Schedule and confirm patient appointments.
• Follow up with patients and healthcare providers.
• Maintain and update patient information and records.
• Assist with medical documentation and admin tasks.
• Manage emails, messages, and other patient communications.
• Coordinate with doctors, clinics, attorneys, insurance companies, or other parties as required.
• Maintain confidentiality and follow privacy requirements.

Skills

Medical VA experience

English communication

Tools

EMR/EHR systems

CRM systems

Job description

• Minimum 2 years of experience as a Medical Virtual Assistant or in a medical/healthcare support role.
• Excellent spoken and written English.
• Experience communicating with US patients, medical practices, or healthcare providers preferred.
• Familiarity with medical terminology, patient records, and healthcare workflows.
• Experience with EMR/EHR and CRM systems.
• Strong computer skills and ability to learn new software quickly.
• Excellent communication, organisation, and follow-up skills.
• Must be comfortable working during US business hours.

Responsibilities

• Handle inbound and outbound patient calls.
• Schedule and confirm patient appointments.
• Follow up with patients and healthcare providers.
• Maintain and update patient information and records.
• Assist with medical documentation and administrative tasks.
• Manage emails, messages, and other patient communications.
• Coordinate with doctors, clinics, attorneys, insurance companies, or other relevant parties when required.
• Maintain confidentiality and follow applicable data privacy requirements.

Preferred Experience

Medical billing, insurance verification, prior authorisation, medical records, patient intake, or US healthcare processes.

• Work from home

Application Questions

• Do you have experience working with healthcare providers, medical practices, or patients?
• Do you have experience handling patient calls, appointment scheduling, and follow-ups?