Virtual Assistant — Medical Practice Operations

Malansh Solutions Private Limited; Mumbai; Hybrid; INR 300.000 - 500.000; Vollzeit

Zusammenfassung

Medlyn 360 in Mumbai is seeking a Virtual Assistant to manage medical practice operations for US clients. This full-time, hybrid role includes remote front-office duties such as scheduling, patient calls, and calendar management.

You will verify insurance eligibility, handle prior authorisations and referrals, and keep the practice inbox organized. The ideal candidate has 2+ years in customer service or healthcare administration and can work US shifts with clear, neutral English.

Qualifikationen

• 2+ years in customer service, BPO voice process or healthcare administration.
• Clear, confident spoken English with a neutral accent.
• Organised, calm under pressure and comfortable with multiple software tools.
• Willing to work US shifts.

Aufgaben

• Run the front office for US medical practices remotely: scheduling, patient calls, insurance verification and prior authorisations.
• Answer and make patient calls, manage appointment calendars, verify insurance eligibility and handle prior authorisations.
• Keep the practice inbox clean and organized.

Kenntnisse

Customer service

BPO voice process

Healthcare administration

English communication

Jobbeschreibung

Medlyn 360

Virtual Assistant — Medical Practice Operations

Full-time Mumbai, India

Hybrid

US hours

Run the front office for US medical practices remotely: scheduling, patient calls, insurance verification and prior authorisations.

You’ll be the remote operations backbone for a US practice — answering and making patient calls, managing appointment calendars, verifying insurance eligibility, handling prior authorisations and referrals, and keeping the practice inbox clean. This role suits people with customer-service or healthcare-admin experience who enjoy owning a process end to end.

What we’re looking for

• 2+ years in customer service, BPO voice process or healthcare administration


• Clear, confident spoken English with a neutral accent


• Organised, calm under pressure and comfortable with multiple software tools


• Willing to work US shifts