Medical Administrative Assistant

Outsource Access; Bangalore Rural; On-site; INR 279,000 - 502,000; Full time

Benefits offered by this job

Comprehensive HMO coverage

Group Life Insurance

Virtual Credit Card

Generous Paid Leaves

Full support for government benefits

13th Month Salary

Overtime Pay

Night Differential

Performance-based incentives

Job summary

A healthcare support company in India is seeking a General Admin Support Virtual Assistant to assist with operational tasks. Responsibilities include managing incoming orders, logging patient records, and communicating with clients. The ideal candidate should possess strong attention to detail and be able to work independently. This role offers various employee benefits including health insurance and a virtual credit card for convenience.

Qualifications

• Experienced with invoicing.
• Familiarity with EMR systems or CRM-like platforms is preferred.
• Excellent attention to detail and accuracy in logging records.
• Excellent attention to detail and accuracy in records.
• Proactive problem solver who learns processes independently.
• Ability to follow SOPs and use manuals, AI tools.
• Able to work MST hours consistently.

Responsibilities

• Manage incoming orders and log them into the EMR system.
• Communicate with customers via text using scripts.
• Assist with various administrative and documentation tasks.
• Record every medication purchase per policy.
• Communicate with customers via text using scripts.
• Respond to questions via text with templates.
• Monitor incomplete appointments and remind clients.
• Reference clinic policies to perform tasks without supervision.
• Assist with general admin tasks as needed.
• Use Slack for internal communications.
• Access AI-based policy manuals when needed.
• Use internal tools to standardize responses.

Skills

Invoicing

EMR systems or CRM-like platforms

Strong written communication skills

Attention to detail

Proactive problem solver

Ability to follow SOPs

Working MST hours

Tools

EMR system

Slack

ChatGPT templates

Job description

The General Admin Support VA will provide essential operational assistance to the clinic by managing incoming orders, logging and updating patient records within the EMR, sending customer-facing text message updates, and performing various administrative tasks. This role requires strong attention to detail, critical thinking, and the ability to work independently after training, while maintaining consistent communication using established clinic procedures.

Key Responsibilities

• Review incoming orders from the website/Gmail.
• Log orders accurately into the clinic’s Electronic Medical Records (EMR) system.
• Track invoices and ensure correct documentation of purchased medications or services.
• Ensure every medication purchase is recorded properly in compliance with clinic policies.
• Customer Communication (Text-Based Only)
  • Use OpenPhone and clinic scripts/manuals to send message updates (e.g., confirmation of orders, next steps, reminders).
  • Reply to customer questions via text using pre-approved language and ChatGPT‑trained templates.
  • Monitor incomplete appointment steps and proactively remind clients of pending requirements.
• Administrative Support
  • Reference clinic policies & procedures to carry out tasks without constant supervision.
  • Assist with various administrative, documentation, and process‑related tasks.
  • Use Slack for internal communication.
• System Navigation & Documentation
  • Access clinic’s AI‑based policy and procedure manual as needed.
  • Use ChatGPT‑based internal tools to standardize responses and ensure brand voice consistency.

Requirements

Qualifications & Skills

• Experienced with invoicing
• Familiarity with EMR systems or CRM‑like platforms (healthcare EMR experience preferred but not required).
• Strong written communication skills (text‑based customer support).
• Excellent attention to detail and accuracy in logging records and invoices.
• Proactive problem solver with strong critical thinking—must be able to learn processes and apply them independently.
• Ability to follow SOPs and use reference materials (manuals, AI tools, guides).
• Able to work MST hours consistently.

Employee Benefits

• Health and Wellness: Comprehensive HMO coverage for you and your dependents.
• Security and Peace of Mind: Group Life Insurance Benefit to safeguard your future.
• Financial Flexibility: Virtual Credit Card for added convenience and purchasing power.
• Work‑Life Balance: Generous Paid Leaves to recharge and prioritize personal time.
• Government Benefits: Full support for required government benefits.
• Supplemental Pay Types
  • 13th Month Salary: A festive bonus to celebrate the year’s hard work.
  • Overtime Pay: Compensation for your extra effort and time.
  • Night Differential: Additional pay for working late hours or shifts.
  • Incentives: Performance‑based incentives to reward your contributions and achievements.