Doctor's Assistant

Great Media Technologies; Kolkata District; On-site; INR 446,000 - 893,000; Full time

Job summary

Great Media Technologies in India seeks a patient communications specialist to manage end-to-end intake and telehealth coordination for a US-based provider. You will liaise with patients, caregivers, and clinical staff to ensure smooth scheduling and data readiness during telehealth visits.

The role requires 2-3 years of US-facing healthcare experience, a near-native US accent, knowledge of HIPAA-compliant communication, and proficiency with EHR/CRM systems and telehealth platforms.

Qualifications

• 2-3 years in a US-facing healthcare process.
• Communication: Native or near-native US accent is strictly required.
• Technical: Experience with EHR/CRM software and telehealth platforms.

Responsibilities

• Call Management: Execute inbound and outbound calls with patients, caregivers, and healthcare stakeholders.
• Patient Intake: Conduct full clinical intake for new and returning patients, ensuring all data is ready for telehealth providers.
• Scheduling: Manage the medical calendar, including booking, confirming, and rescheduling appointments.
• Guidance: Provide patients with clear instructions on telehealth technology, pre-visit prep, and post-visit next steps.

Skills

US accent

Healthcare communication

Customer service

Tools

EHR/CRM software

Telehealth platforms

Job description

Manage end-to-end patient communication and intake for a US-based telehealth provider. This role requires high-level coordination between patients, caregivers, and clinical stakeholders.

Requirements:

• Call Management: Execute inbound and outbound calls with patients, caregivers, and healthcare stakeholders.
• Patient Intake: Conduct full clinical intake for new and returning patients, ensuring all data is ready for telehealth providers.
• Scheduling: Manage the medical calendar, including booking, confirming, and rescheduling appointments.
• Guidance: Provide patients with clear instructions on telehealth technology, pre-visit prep, and post-visit next steps.

Experience:

• 2-3 years in a US-facing healthcare process
• Communication: Native or near-native US accent is strictly required.
• Knowledge: Proficient in US healthcare terminology and HIPAA-compliant communication.
• Technical: Experience with EHR/CRM software and telehealth platforms.

Shift Timings : US Business Hours.