Marketing Coordinator

Files & Tools; Thane; On-site; INR 300,000 - 540,000; Full time

Job summary

Files & Tools in Thane, Maharashtra is seeking a proactive Sales Operations executive to handle order processing, ensure on-time dispatch, coordinate payments, and support new business development.

The role involves communicating dispatch dates, coordinating with internal and external stakeholders, assisting with trade exhibitions, responding to customer inquiries, and preparing MIS reports including budget vs actuals.

Responsibilities

• Order Processing & Execution to achieve Budgeted Target
• Communicating Dispatch date within four working days from order receipt.
• Arrangement for payments prior to dispatch
• Sales Support & New Business Development
• Send quotation, samples & provide any other information about the product & services required by the customer.
• Support in arrangements of Trade Exhibitions.
• To communicate with the contacts received from various sources like participation in trade shows, embassies, internet websites etc.
• To Co-ordinate with Internal & External stakeholders.
• To Improve Customer Satisfaction
• Attend Day to Day queries of the customer for order/ dispatch/ payment/ complaints, etc.
• Acknowledgement of mail within a specified response date
• MIS Reports
• Monthly reports on Budget vs Actual Sales.
• List of Pending Orders to be sent to the customers on monthly basis.
• Preparation of Annual Budget

Job description

• Order Processing & Execution to achieve Budgeted Target
• Communicating Dispatch date within four working days from order receipt.
• Arrangement for payments prior to dispatch
• Sales Support & New Business Development
• Send quotation, samples & provide any other information about the product & services required by the customer.
• Support in arrangements of Trade Exhibitions.
• To communicate with the contacts received from various sources like participation in trade shows, embassies, internet websites etc.
• To Co-ordinate with Internal & External stakeholders.
• To Improve Customer Satisfaction
• Attend Day to Day queries of the customer for order/ dispatch/ payment/ complaints, etc.
• Acknowledgement of mail within a specified response date
• MIS Reports
• Monthly reports on Budget vs Actual Sales.
• List of Pending Orders to be sent to the customers on monthly basis.
• Preparation of Annual Budget