Team Member- Sales Support Asia

Files & Tools; Thane; On-site; INR 300,000 - 420,000; Full time

Job summary

Files & Tools is seeking a proactive professional to manage order processing, dispatch coordination, and payments ahead of dispatch. The role also covers sales support, new business development, and participation in trade exhibitions.

You will coordinate with internal and external stakeholders and resolve customer queries to enhance satisfaction. The position includes generating monthly MIS reports, tracking pending orders, and preparing market sentiment analyses for Asia and annual budgets for

Responsibilities

• Order Processing & Execution to achieve Budgeted Target.
• Communicating Dispatch date within four working days from order receipt.
• Arrangement for payments prior to dispatch.
• Sales Support & New Business Development: Send quotation, samples & provide information about products & services required by the customer.
• Support in arrangements of Trade Exhibitions.
• To communicate with contacts received from various sources like participation in trade shows and coordinate with internal & external stakeholders.
• To Improve Customer Satisfaction: Attend day-to-day queries of the customer for order/dispatch/payment/complaints, etc.
• Acknowledgement of mail within a specified response date.
• MIS Reports: Monthly reports on Budget vs Actual Sales.
• List of Pending Orders to be sent to the customers on monthly basis.
• Prepare Market sentiments for Asia on monthly basis.
• Preparation of Annual Budget for Europe.

Job description

• 1) Order Processing & Execution to achieve Budgeted Target
• Communicating Dispatch date within four working days from order receipt.
• Arrangement for payments prior to dispatch
• 2) Sales Support & New Business Development
• Send quotation, samples & provide any other information about the product & services required by the
• customer.
• Support in arrangements of Trade Exhibitions.
• To communicate with the contacts received from various sources like participation in trade shows,
• To Co-ordinate with Internal & External stakeholders.
• 3) To Improve Customer Satisfaction
• Attend Day to Day queries of the customer for order/ dispatch/ payment/ complaints, etc.
• Acknowledgement of mail within a specified response date
• 4) MIS Reports
• Monthly reports on Budget vs Actual Sales.
• List of Pending Orders to be sent to the customers on monthly basis.
• Prepare Market sentiments for Asia on monthly basis.
• Preparation of Annual Budget for Europe.