Mandarin Customer Service Executive

r3 Consultant; Maharashtra; On-site; INR 279,000 - 446,000; Full time

Benefits offered by this job

Competitive compensation

Opportunity to work with international clients

Career growth opportunities

Supportive work environment

Job summary

A company providing customer service solutions is hiring a Mandarin Customer Service Executive to assist Chinese-speaking clients through calls, chat, and email. The ideal candidate will be fluent in Mandarin and possess basic English skills, with a customer-first approach. Responsibilities include managing queries and ensuring high levels of satisfaction. This full-time position is based in Pune, and offers competitive compensation along with career growth opportunities.

Qualifications

• Fluency in Mandarin is essential.
• Basic English communication is required.
• Graduate degree in any field is mandatory.
• Freshers and experienced candidates can apply; prior BPO experience is a plus.
• Willing to work from office in Hinjewadi Phase 1, Pune; rotational shifts.

Responsibilities

• Handle customer queries via voice, chat, and email in Mandarin.
• Provide accurate information regarding products and services.
• Resolve customer concerns in a timely and professional manner.
• Maintain records of interactions in CRM systems.
• Ensure high levels of customer satisfaction.

Skills

Fluency in Mandarin (spoken and written)

Basic English communication skills

Strong problem‑solving and interpersonal skills

Basic computer knowledge

Computer basics

Education

Graduate in any discipline

Mandarin certification (HSK Level 3/4 or above preferred)

Tools

CRM software

Job description

Location: Pune – Hinjewadi Phase 1 (Onsite)

Job Type: Full-Time

Experience: 3–5 Years

Salary: As per industry standards

Job Summary

We are hiring a Mandarin Customer Service Executive to support Chinese-speaking customers through calls, chat, and email. The role requires strong Mandarin communication skills and a customer‑first approach.

Key Responsibilities

• Handle customer queries via voice, chat, and email in Mandarin
• Provide accurate information regarding products and services
• Resolve customer concerns in a timely and professional manner
• Maintain records of interactions in CRM systems
• Ensure high levels of customer satisfaction

Required Skills

• Fluency in Mandarin (spoken and written)
• Basic English communication skillsi>
• Strong problem‑solving and interpersonal skills
• Basic computer knowledge

Eligibility

• Graduate in any discipline
• Mandarin certification (HSK Level 3/4 or above preferred)
• Freshers and experienced candidates can apply
• Prior customer service/BPO experience is a plus

Preferred Profile

• Immediate joiners preferred
• Willing to work from office (Hinjewadi Phase 1, Pune)
• Flexible with rotational shifts

What We Offer

• Competitive compensation
• Opportunity to work with international clients
• Career growth opportunities
• Supportive work environment