Customer Services Team Leader - Chief Executive - Customer services (Pune)

WNS; Pune District; On-site; INR 220,000 - 420,000; Full time

Job summary

WNS in Pune is seeking a Customer Support Executive for international voice and chat processes. The role requires delivering superior customer service across channels from the office, with rotational shifts including night hours.

Joiners who are graduates or undergraduates, freshers or with up to 2 years' experience, and excellent English communication will fit well. You will handle inquiries, resolve issues, and maintain records to ensure customer satisfaction.

Qualifications

• Graduate or undergraduate in any discipline.
• Freshers or candidates with up to 2 years' experience are welcome to apply.
• Excellent verbal and written communication skills in English.
• Strong interpersonal and problem-solving abilities.
• Comfortable working in rotational shifts, including night shifts.
• Ability to work effectively in a fast-paced environment.
• Immediate joiners will be preferred.

Responsibilities

• Handle customer interactions through phone, email, and chat channels.
• Provide accurate and timely responses to customer inquiries.
• Resolve customer concerns while ensuring a high level of customer satisfaction.
• Maintain detailed and accurate records of customer interactions.
• Collaborate with internal stakeholders to address customer issues effectively.
• Adhere to service quality standards, productivity metrics, and company policies.
• Identify customer needs and provide appropriate solutions.
• Build and maintain positive customer relationships through professional communication.

Skills

Excellent communication

Customer service

Multitasking

Data entry

English proficiency

Education

Graduate/Undergraduate in any discipline

Job description

Customer Support Executive International Voice/Chat Process Location: Pune Work Mode: Work from Office Shift: Rotational Shifts (Including Night Shifts) Joining Preference: Immediate Joiners

About the Role

We are seeking dynamic and customer-centric professionals to join our Customer Support team. The ideal candidate should possess excellent communication skills, a passion for delivering exceptional customer service, and the ability to resolve customer queries efficiently across multiple channels.

Eligibility Criteria

• Graduate/Undergraduate in any discipline
• Freshers and candidates with up to 2 years of experience are welcome to apply
• Excellent verbal and written communication skills in English
• Strong interpersonal and problem-solving abilities
• Comfortable working in rotational shifts, including night shifts
• Ability to work effectively in a fast-paced environment
• Immediate joiners will be preferred

Key Responsibilities

• Handle customer interactions through phone, email, and chat channels.
• Provide accurate and timely responses to customer inquiries.
• Resolve customer concerns while ensuring a high level of customer satisfaction.
• Maintain detailed and accurate records of customer interactions.
• Collaborate with internal stakeholders to address customer issues effectively.
• Adhere to service quality standards, productivity metrics, and company policies.
• Identify customer needs and provide appropriate solutions.
• Build and maintain positive customer relationships through professional communication.

Required Skills

• Excellent communication and customer service skills
• Solid listening and comprehension abilities
• Good analytical and problem-solving skills
• Proficiency in basic computer applications and data entry
• Ability to multitask and manage priorities effectively
• Strong attention to detail and organizational skills