Customer Care Executive and Specialist | Pune | Immediate Joiner

Wsne Consulting; Pune District; On-site; INR 240,000 - 420,000; Full time

Job summary

Wsne Consulting is seeking experienced Customer Support Executives for our International Voice Process. You will handle inbound calls from international customers, understand concerns, and deliver accurate resolutions to ensure an excellent experience.

The ideal candidate has strong English communication, active listening, problem-solving abilities, and prior experience in an international voice process or international customer support environment.

Qualifications

• 1-3 years of experience in international voice process / international customer support / international BPO.
• Excellent spoken English and communication skills.
• Strong pronunciation, grammar, vocabulary and comprehension.
• Good active listening and interpersonal skills.
• Strong customer-handling and problem-solving abilities.
• Ability to handle difficult customers and high-pressure situations.
• Basic computer knowledge and familiarity with CRM/ticketing systems.
• Ability to multitask while maintaining conversation quality and accuracy.
• Comfortable working in rotational shifts / night shifts as per business requirements.

Responsibilities

• Handle inbound international customer calls professionally and efficiently.
• Understand customer queries, concerns, and requirements and provide appropriate resolutions.
• Maintain a high level of customer service and professionalism throughout every interaction.
• Resolve customer issues within defined SLA, quality, and process guidelines.
• Accurately document customer interactions and update relevant systems/CRM.
• Follow standard operating procedures and process guidelines.
• Escalate complex or unresolved issues to the appropriate team when required.
• Maintain required quality, productivity, AHT, CSAT, and adherence targets.
• Handle difficult or dissatisfied customers professionally and effectively.
• Ensure accurate communication and avoid making unauthorized commitments.
• Work collaboratively with internal teams to resolve customer issues.
• Maintain confidentiality and follow company policies and data-security guidelines.

Skills

Inbound calls

English communication

Active listening

CRM/ticketing systems

Multitasking

Night shifts

Tools

CRM software

Job description

We are looking for experienced and customer-focused Customer Support Executives to join our International Voice Process team. The candidate will be responsible for handling inbound customer calls from international customers, understanding their concerns, providing accurate resolutions, and delivering an excellent customer experience.

The ideal candidate should have strong English communication skills, active listening abilities, problem-solving skills, and prior experience in an international voice process or international customer support environment.

Key Responsibilities

• Handle inbound international customer calls professionally and efficiently.
• Understand customer queries, concerns, and requirements and provide appropriate resolutions.
• Maintain a high level of customer service and professionalism throughout every interaction.
• Resolve customer issues within defined SLA, quality, and process guidelines.
• Accurately document customer interactions and update relevant systems/CRM.
• Follow standard operating procedures and process guidelines.
• Escalate complex or unresolved issues to the appropriate team when required.
• Maintain required quality, productivity, AHT, CSAT, and adherence targets.
• Handle difficult or dissatisfied customers professionally and effectively.
• Ensure accurate communication and avoid making unauthorized commitments.
• Work collaboratively with internal teams to resolve customer issues.
• Maintain confidentiality and follow company policies and data-security guidelines.

Required Skills

• 1-3 years of experience in an international voice process / international customer support / international BPO.
• Excellent spoken English and communication skills.
• Strong pronunciation, grammar, vocabulary, and comprehension.
• Good active listening and interpersonal skills.
• Strong customer-handling and problem-solving abilities.
• Ability to handle difficult customers and high-pressure situations.
• Basic computer knowledge and familiarity with CRM/ticketing systems.
• Ability to multitask while maintaining conversation quality and accuracy.
• Comfortable working in rotational shifts / night shifts as per business requirements.

Contact -

HR Kavita - 83779 01278