Customer Specialist

WNS; Pune District; On-site; INR 180,000 - 240,000; Full time

Job summary

WNS in Pune is seeking a Customer Support Executive to handle inquiries via voice and chat, delivering accurate information and resolving issues promptly. Freshers are welcome, with graduation mandatory and strong English communication expected.

The role involves 24/7 rotational shifts, including night shifts, and requires basic computer proficiency to navigate multiple applications. Location is Pune, with a focus on customer satisfaction.

Qualifications

• Graduation is mandatory (any discipline).
• Freshers can apply.
• Excellent verbal and written communication in English.
• Strong ability to handle customer queries and provide resolutions.
• Good listening, problem-solving and interpersonal skills.
• Basic computer proficiency to navigate multiple apps.

Responsibilities

• Handle customer inquiries through voice calls and chat support.
• Resolve customer concerns, complaints and requests promptly.
• Provide accurate information about products, services and processes.
• Maintain professional, customer-centric interactions.
• Document interactions and update records in the system.
• Adhere to quality standards and SLAs; escalate complex issues when needed.

Skills

English fluency

Customer service

Communication skills

Problem solving

Education

Graduation

Tools

MS Office

Job description

Job Description: Customer Support Executive (Chat & Voice)

Location: Pune

Experience: Freshers Welcome

Qualification: Graduation Mandatory (Any Stream)

Location Pune

Job Summary

We are looking for enthusiastic and customer-focused individuals to join our Customer Support Team. The role involves handling customer queries through both Voice and Chat channels, providing accurate information, resolving concerns efficiently, and ensuring a high level of customer satisfaction.

Key Responsibilities

• Handle customer inquiries through voice calls and chat support.
• Resolve customer concerns, complaints, and requests in a timely manner.
• Provide accurate information regarding products, services, and processes.
• Maintain a professional and customer-centric approach during interactions.
• Document customer interactions and update records in the system.
• Ensure adherence to quality standards and service-level agreements (SLAs).
• Escalate complex issues to the appropriate team when required.

Eligibility Criteria

• Graduation is Mandatory (Any Discipline).
• Freshers can apply.
• Excellent verbal and written communication skills in English.
• Strong knowledge of handling customer queries and providing effective resolutions.
• Good listening, problem-solving, and interpersonal skills.
• Basic computer proficiency and ability to navigate multiple applications.

Shift Requirements

• Must be comfortable working in 24/7 rotational shifts, including night shifts.
• Rotational weekly offs as per business requirements.

Preferred Skills

• Customer service orientation with a positive attitude.
• Ability to work in a fast-paced environment.
• Strong analytical and multitasking abilities.
• Team player with a willingness to learn and grow.

Hiring for: Customer Support Executive | Chat & Voice Process | Freshers | Graduation Mandatory | Excellent English Communication | Rotational Shifts Including Night Shifts | Pune Location