Customer Support Executive (Mandarin language)

Team Vertex Cosmos; Pune District; On-site; INR 250,000 - 420,000; Full time

Job summary

Transcom is seeking a Customer Support Agent (Multilingual) in Pune's Kharadi area to deliver high-quality assistance across emails and chat. This office-based role covers 5.5 days workweek with 24x7 rotational shifts, requiring empathetic communication and strong product knowledge.

You will handle product-related queries, guide customers on usage and availability, document cases accurately, and escalate issues when needed while upholding brand standards and customer trust.

Qualifications

• Excellent written and spoken communication in multiple languages.
• Calm, diplomatic, and solution-oriented when handling escalations.
• Ability to follow multiple processes and maintain data accuracy.

Responsibilities

• Provide exceptional customer support via emails, or chat.
• Handle customer queries related to products.
• Assist customers with product usage, availability, and distribution queries.
• Research and identify solutions, including locating retailers online when required.
• Maintain professionalism and composure during challenging interactions.
• Ensure accurate documentation and follow-up on customer cases.
• Identify potential quality issues and elevate cases when necessary.
• Adhere to processes related to returns, escalations, and compensation.

Skills

Multilingual

Strong communication

Empathy

Calm under pressure

Attention to detail

Process adherence

Cultural awareness

Job description

Job Description: Customer Support

Agent (Multilingual)

Location: Kharadi,Pune

Work Mode: Work from Office

Working Days: 5.5 Days a Week

Shift: 24x7 Rotational Shifts & Week Offs

Role Overview

We are looking for dynamic and customer-focused professionals to join our team as

Customer Support Agents. The role involves delivering high-quality customer service,

handling queries efficiently, and acting as a brand ambassador through every customer

interaction, particularly with Ecommerce.

Key Responsibilities

• Provide exceptional customer support via emails, or chat
• Handle customer queries related to products
• Assist customers with product usage, availability, and distribution queries
• Research and identify solutions, including locating retailers online when required
• Maintain professionalism and composure during challenging interactions
• Ensure accurate documentation and follow-up on customer cases
• Identify potential quality issues and elevate cases when necessary
• Adhere to processes related to returns, escalations, and compensation

Required Skills & Capabilities

• Strong communication skills with an empathetic and open-minded approach
• Ability to remain calm, objective, and diplomatic in difficult situations
• Proactive, flexible, and solution-oriented mindset
• High attention to detail and strong organizational skills
• Ethical handling of sensitive and personal information
• Ability to understand and follow multiple processes effectively
• Cultural awareness and sensitivity towards different regions

Language Requirement

Fluent HSK LEVEL 4/5

Contact Person:

Hr Sagar : 7887861922

HR PRIYA-9067235862

Hr Bhagyashree : 8308808566

[e-mail]

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