Spanish Process Associate

r3 Consultant; Maharashtra; On-site; INR 900,000 - 1,100,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive training programs

Health and wellness benefits

Performance-based incentives

Job summary

A dynamic service provider in Pune is seeking a Spanish Customer Service Specialist. The role involves assisting Spanish-speaking customers with exceptional service in both Spanish and English. Candidates must be fluent in both languages and have experience in customer service. A certification in Spanish is preferred. The position requires night shifts and offers a competitive salary along with comprehensive training. Join our innovative team today!

Qualifications

• Fluency in both Spanish and English, written and spoken.
• Proven customer service experience, preferably multilingual.
• Ability to work in night shifts and under pressure.

Responsibilities

• Provide customer service via phone, email, and chat in both languages.
• Address and resolve customer inquiries and issues effectively.
• Update customer records and follow up for resolution.

Skills

Fluency in Spanish

Fluency in English

Strong communication skills

Problem-solving skills

Ability to multitask

Education

Spanish Certification (DELE or similar)

Tools

CRM tools

MS Office

Job description

Job Title: Spanish Customer Service Specialist

Location: Pune, India

Budget: ₹10 LPA

Shift: Night Shifts (Flexible)

Job Type: Full-Time

Immediate Joiner Preferred

Job Description

We are seeking a Spanish Customer Service Specialist to join our dynamic team in Pune. As a key member of our customer support team, you will assist Spanish-speaking customers by providing exceptional service and resolving inquiries in both Spanish and English. This role is ideal for individuals who are fluent in Spanish and English, possess a customer-centric attitude, and have strong communication skills.

Responsibilities

• Provide high-quality customer service via phone, email, and chat in Spanish and English.
• Address customer inquiries, concerns, and issues effectively, ensuring customer satisfaction.
• Troubleshoot and resolve product or service issues for Spanish-speaking customers.
• Maintain professionalism and empathy while handling complex customer concerns.
• Update customer records and follow up as necessary to ensure resolution.
• Collaborate with internal teams to identify process improvements and enhance customer experience.
• Stay updated on product offerings, promotions, and services in both languages to support customers efficiently.

Requirements

• Fluency in Spanish (spoken and written) and English.
• Spanish Certification (DELE or similar certification preferred).
• Proven experience in customer service or support (preferably in a multilingual environment).
• Strong communication and problem-solving skills.
• Ability to handle high-pressure situations and multitask efficiently.
• Ability to work in night shifts and meet deadlines in a fast-paced environment.
• Prior experience in customer support (voice/chat/email) is a plus.

Preferred Qualifications

• Previous experience in a Spanish-language customer service role.
• Knowledge of customer service platforms, CRM tools, and MS Office.
• Strong attention to detail and the ability to maintain high standards of customer service.

Benefits

• Competitive salary with the opportunity for career advancement.
• Comprehensive training and development programs.
• Work in a collaborative and inclusive environment.
• Health and wellness benefits.
• Performance-based incentives.

If you're an immediate joiner with a passion for customer service and are fluent in both Spanish and English, we would love to hear from you! Apply now to become part of our innovative team.