Manager - Warehouse Operations

Delhivery; Lucknow; On-site; INR 600,000 - 800,000; Full time

Job summary

Delhivery in Lucknow is seeking an experienced Operations Manager to oversee manpower planning, shift rostering, and compliance with SOPs across the facility. You will monitor vehicle connections, coordinate with fleet and other teams, drive key performance metrics, and mentor team members to build capability and maintain morale.

Implement industry best practices of shop floor management, Kaizen, Lean and Six Sigma where applicable and continuously seek process improvements to close gaps in

Responsibilities

• Manages the manpower planning & shift rostering as per the load projections and productivity targets.
• Compliance to the SOPs, facility 5S and overall upkeep of the facilities.
• Monitoring vehicle connections, availability and ensuring timely unloading/loading of vehicles. (metrics)
• Plan ad-hoc vehicle requirements based on load profile and coordinate with fleet.
• Maintaining the service levels and ensuring the performance metrics.
• Facilitate communication and coordination with different teams (such as commercial, security, fleet, last mile).
• Driving the metrics in their respective functions (inbound operations, outbound operations, floor operations, quality metrics, first mile metrics).
• HR/Employee related KRAs Diversity Hiring, Maintaining Employee Morale, Employee safety on the floor
• Mentors and works toward capability building of the team members
• Continuously explores process improvement opportunities and drives them to closure
• Implement industry best practices of shop floor management - Kaizen, Lean, Six Sigma etc.

Job description

Role & responsibilities

• Manages the manpower planning & shift rostering as per the load projections and productivity targets.


• Compliance to the SOPs, facility 5S and overall upkeep of the facilities.


• Monitoring vehicle connections, availability and ensuring timely unloading/loading of vehicles. (metrics)


• Plan ad-hoc vehicle requirements based on load profile and coordinate with fleet.


• Maintaining the service levels and ensuring the performance metrics.


• Facilitate communication and coordination with different teams (such as commercial, security, fleet, last mile).


• Driving the metrics in their respective functions (inbound operations, outbound operations, floor operations, quality metrics, first mile metrics).


• HR/Employee related KRAs Diversity Hiring, Maintaining Employee Morale, Employee safety on the floor


• Mentors and works toward capability building of the team members


• Continuously explores process improvement opportunities and drives them to closure


• Implement industry best practices of shop floor management - Kaizen, Lean, Six Sigma etc.