Manager - Warehouse Operations - Cold Chain

We One; India; On-site; INR 600,000 - 1,200,000; Full time

Job summary

We One is seeking an experienced Warehouse Operations Lead to manage daily warehouse activities including inbound, outbound, storage, picking, packing and dispatch. You will ensure smooth execution of customer-specific contract logistics requirements and monitor key performance indicators to drive efficiency.

You will lead and train the warehouse team, coordinate with transport and procurement, pursue process improvements with Lean methods, and ensure safety, compliance, and accurate reporting.

Qualifications

• Experience managing daily warehouse operations (inbound/outbound).
• Experience with customer-specific contract logistics.
• Track KPIs: productivity, order accuracy, inventory accuracy, turnaround time, on-time dispatch.
• Space optimization and material flow optimization.
• Inventory control via cycle counts and stock audits.
• Lead, train, and supervise warehouse staff and shifts.
• Ensure SLAs and customer commitments.
• Drive Lean, Kaizen, 5S and continuous improvement.
• Coordinate with transport, procurement, and service teams.

Responsibilities

• Manage daily warehouse operations including inbound, outbound, storage, picking, packing, and dispatch.
• Ensure smooth execution of customer-specific contract logistics requirements.
• Monitor warehouse KPIs such as productivity, order accuracy, inventory accuracy, turnaround time, and on-time dispatch.
• Optimize warehouse space utilization and material flow processes.
• Lead, train, and supervise warehouse staff, supervisors, and shift teams.
• Plan manpower allocation and shift scheduling based on operational volumes.
• Drive employee engagement, discipline, and productivity improvements.
• Coordinate with transportation, procurement, and customer service teams.

Skills

Warehouse ops

Inventory mgmt

Team leadership

Customer SLA mgmt

Process improvement

Compliance & safety

Coordination & reporting

Job description

Job Description

Warehouse Operations

• Manage daily warehouse operations including inbound, outbound, storage, picking, packing, and dispatch.
• Ensure smooth execution of customer-specific contract logistics requirements.
• Monitor warehouse KPIs such as productivity, order accuracy, inventory accuracy, turnaround time, and on-time dispatch.
• Optimize warehouse space utilization and material flow processes.

Inventory Management

• Ensure accurate inventory control through cycle counts and stock audits.
• Investigate inventory discrepancies and implement corrective actions.
• Maintain inventory accuracy in WMS/ERP systems.

Team Management

• Lead, train, and supervise warehouse staff, supervisors, and shift teams.
• Plan manpower allocation and shift scheduling based on operational volumes.
• Drive employee engagement, discipline, and productivity improvements.

Customer & SLA Management

• Ensure adherence to customer SLAs and operational commitments.
• Coordinate with customers for issue resolution, reporting, and operational reviews.
• Maintain high service quality and customer satisfaction.

Process Improvement

• Identify opportunities for cost reduction and operational efficiency.
• Implement Lean, Kaizen, 5S, or continuous improvement initiatives.
• Drive automation and digital adoption where applicable.

Compliance & Safety

• Ensure compliance with EHS, statutory, and company policies.
• Maintain warehouse safety standards and conduct regular audits.
• Ensure proper documentation and adherence to SOPs.

Coordination & Reporting

• Coordinate with transportation, procurement, and customer service teams.
• Prepare MIS reports on warehouse performance and productivity metrics.
• Support budgeting and cost control initiatives.