Manager – Warehouse

Foxtale; Bhiwandi; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Foxtale is seeking a highly motivated Warehouse Manager to lead its B2C and B2B warehousing and fulfilment operations in India. You will optimize inventory control, returns handling, and end-to-end processes across channels to enhance customer experience and reduce costs.

The role combines hands-on leadership with process improvement, KPI ownership, and collaboration with central fulfilment teams to scale operations as the business grows.

Qualifications

• 6–7+ years of operations leadership in fast-paced warehousing.

Responsibilities

• Oversee daily warehouse operations for multi-channel fulfilment (D2C, marketplace, B2B).
• Maintain inventory accuracy and manage returns/reverse logistics.
• Lead and develop warehouse teams and drive KPI targets.
• Implement SOPs and continuous improvement initiatives.
• Monitor safety and regulatory compliance.

Skills

Operations leadership

Analytical skills

Stakeholder management

Team leadership

Education

Bachelor's degree in engineering or MBA preferred

Tools

Excel

WMS

ERP

MS Word

Job description

We are seeking a highly motivated Warehouse Manager to lead and optimize our B2C & B2B warehousing division, driving efficient, end-to-end fulfilment across all channels. This role carries a strong mandate for inventory accuracy and returns/reverse-logistics management, in addition to day-to-day warehouse operations, making it critical to both customer experience and cost control.

Key Responsibilities:

Warehouse Operations & Multi-Channel Fulfilment

• Oversee daily warehouse operations for multi-channel fulfilment (D2C/e-commerce, marketplace, and B2B/retail), ensuring accurate inventory control, efficient picking/packing, and timely dispatch.
• Ensure the warehouse operates at peak efficiency, maintaining excellent customer satisfaction by supervising, organising, directing, and supporting warehouse teams.
• Implement, enforce, and continuously improve SOPs, ensuring all processes are followed without deviation.
• Lead and manage performance output across your assigned areas, including people management, process improvements, and operational metrics.
• Drive operational discipline by monitoring adherence to instructions, process guidelines, and standardised workflows.
• Own the end-to-end returns process across both B2C (customer returns, RTO) and B2B (channel/retailer returns), covering receipt, inspection, grading, and disposition.
• Maintain strong oversight of inventory accuracy, storage management, stock variance control, and replenishment discipline.
• Own the end-to-end inventory lifecycle: receiving/GRN, put-away, bin/location mapping, batch and expiry tracking (FEFO/FIFO), and stock reconciliation across systems (WMS/ERP).
• Drive quick exception identification and resolution like inventory mismatches, process deviations, damage cases, and other operational blockers to maintain seamless fulfilment.
• Conduct regular cycle counts and physical stock audits, investigate variances and close them with documented root-cause analysis and corrective action while identifying improvement areas and implementing process-driven solutions.
• Supervise, train, and develop warehouse executives, associates, and support staff to build a high performing, accountable team.
• Establish, monitor, and manage operational goals and KPIs for the team, conduct performance reviews and coaching.
• Foster a culture of ownership, safety, and continuous improvement across shifts, maintaining a safe and healthy work environment through established standards, procedures, and legal/regulatory compliance.

Qualifications & Skills:

• 6–7+ years of operations leadership experience in a fast‑paced, process‑driven warehousing environment.
• Bachelor's degree in engineering or M.B.A. preferred.
• Strong knowledge of FMCG distribution, multi‑channel fulfilment, inventory management, and order processing.
• Strong analytical skills with the ability to interpret and draw conclusions from operational data.
• Proficient in Excel, Word, WMS, and other warehousing technologies.
• Strong decision‑making abilities, complex problem‑solving skills, and high attention to detail.
• Excellent communication and stakeholder‑management skills across levels.
• Team player with the ability to drive projects to completion within deadlines.

Why Join Us

As Warehouse Manager, you'll own a high‑impact fulfilment centre serving both our D2C and B2B channels, with real autonomy over people, process, and inventory systems. You will lead and grow a hands‑on warehouse team, working closely with central fulfilment team. It's a chance to directly shape customer experience and take on broader supply chain leadership as we scale.