Manager - US HR Operations | Chennai - US Shift

HCLTech; Chennai District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

HCLTech in Chennai is seeking an HR Operations Manager to lead a team delivering voice and non-voice HR support. You will ensure KPIs and SLAs are met, CSAT targets, AHT/TAT for calls and emails, and overall compliance with employment laws and client requirements.

The role requires strong leadership, employee relations experience, and ability to mentor teams working with international stakeholders, including US/global HR operations.

Qualifications

• Experience leading HR teams to meet KPIs and SLAs.
• Strong knowledge of employment laws and HR compliance.
• Excellent communication and stakeholder management.
• Proven ability to guide and develop high-performing teams.

Responsibilities

• Effective team management and ensuring KPIs and SLAs are met.
• Ensure CSAT scores are adhered to.
• Meet AHT targets for calls and TATs for emails.
• Manage HR service requests for voice and non-voice channels.
• Support HR processes including multilingual document issuance (English).
• Ensure compliance with employment laws and client requirements.
• Demonstrate strong leadership and people management skills.
• Handle employee relations, disciplinary, grievance and performance matters.
• Motivate teams through coaching and a positive work environment.
• Apply strategic thinking, problem-solving and decision-making.
• Exhibit strong communication, presentation and interpersonal skills.
• Leverage HR best practices and HR technology knowledge.

Skills

Team management

Employee relations

HR operations

Leadership

Communication

Job description

Role & responsibilities

• Effective team Management skills and experience Ensuring that all the KPIs and SLAs are met
• Ensuring the CSAT scores are adhered to
• Ensuring the AHTs are met for the calls and the TATs for the emails.
• Manages and actions service requests for HR support for both voice and Non- Voice
• Supports HR administrative processes, including preparing/issuing of documents in various languages as appropriate - English
• Ensure the teams are in compliance with all the statutory and legal compliance with the Client requirements. is in compliance with all applicable employment laws and regulations. Strong leadership and people management skills, with a proven ability to lead and develop high- performing teams.
• Strong Employee Relations experience of complex disciplinary, grievance and performance management activities especially with employees at all levels
• Motivate team members through effective monitoring, coaching, counselling and providing a positive working environment
• Strong strategic thinking, problem-solving, and decision-making skills.
• Strong communication, presentation, and interpersonal skills.
• In-depth knowledge of HR best practices, employment laws and regulations, and HR technology.

Preferred candidate profile

• Hands on experience and in both Voice and Non-Voice.
• Ability to guide and mentor the team
• Excellent communication and client management skills

Preferred candidate profile

• - Exposure to US / Global HR Operations management
• - Team handling exp
• - Well versed with handling international stakeholders.