Customer support (US international)

Captalent Hr; Chennai District; On-site; INR 300,000 - 420,000; Full time

Job summary

Captalent Hr is seeking a customer support executive for Chennai, handling US-based client conversations via calls, email, and chat. The role requires night shifts, immediate notice, and robust English communication.

Candidates with 0–2 years in international BPOs will fit well. Night shifts Monday to Friday with weekends off. Immediate notice is preferred; join a dynamic team in Chennai.

Qualifications

• 0–2 years of experience in an International BPO environment handling US process.
• Excellent communication skills in English (written & spoken).
• Ability to work night shifts from Monday to Friday; weekends off.

Responsibilities

• Provide exceptional customer support to clients via phone, email, or chat.
• Handle international client queries related to software products and services.
• Resolve issues efficiently while maintaining professionalism.
• Collaborate with internal teams to resolve technical issues.
• Meet performance targets for quality, productivity, and sales metrics.

Skills

Customer support

English proficiency

Night shifts

Analytical thinking

Tools

CRM software

Job description

Roles and Responsibilities

• Provide exceptional customer support to clients through phone calls, emails, or chats.
• Handle international client queries related to software products and services.
• Resolve issues efficiently and effectively while maintaining a high level of professionalism.
• Collaborate with internal teams to resolve complex technical issues.
• Meet performance targets for quality, productivity, and sales metrics

Work location : Chennai

Shift : US shift

Notice period : Immediate

Desired Candidate Profile

• 0-2 years of experience in an International BPO environment handling US process.
• Excellent communication skills in English language (written & spoken).
• Ability to work on night shifts from Monday to Friday (with weekends off).
• Strong problem-solving skills with attention to detail and analytical thinking.

Regards,

HR Manager