Workforce Operations Manager

Capgemini; Hyderabad, Chennai District, Bengaluru; Hybrid; INR 900,000 - 1,500,000; Full time

Job summary

Capgemini in Chennai seeks a Service Delivery Manager with 5-12 years of HR experience to lead HR service delivery and transformation for client engagements. The role involves managing delivery teams, driving process improvements, and fostering strong client relationships.

The candidate will collaborate with client teams, mentor junior members, and ensure timely delivery of TA processes, documentation, and reporting.

Qualifications

• 5-12 years of experience in HR domain.
• Experience in HR service delivery & transformation.
• Strong communication and organizational skills.
• Ability to lead and manage client relationships.
• Experience in Talent Acquisition processes.

Responsibilities

• Lead service delivery for HR TA processes across clients.
• Manage multiple delivery teams.
• Collaborate with client teams to address process challenges.
• Develop and mentor junior members.
• Ensure documentation and reporting.
• Drive process standardization and improvements.
• Build and maintain client relationships.

Skills

Leadership

Client management

Process improvement

Team management

HR knowledge

Communication

Problem solving

Job description

Given your work experience, we believe it would be a great opportunity for you to progress in your career at Capgemini.

US Claims

Location: Chennai

Experience: 5 - 12 Years

Job Description

Within each Centre, Service Delivery Manager is responsible for delivery of service for a Client and/or for a specific function within an Engagement, whether it be local or remote. The Service Delivery Manager manages multiple delivery teams within one or across different Engagements.

• Demonstrate expertise in leading and managing both internal and external clients.
• Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan
• Organize knowledge sharing sessions both within the team and cross teams
• Collaborate with client team to understand process challenges, flows, etc.
• Works with designated stakeholders to gather and finalize commitments (process design, technology enhancements, process standardization, etc.)
• Develop process excellence in HR Operational activities (e.g. Manage candidate information, create requsitions, candidate screening, interview scheduling, offer management, reporting, etc)
• Provide clarification of Talent Acquisition policies and procedures across teams
• Monitors progress toward reaching commitment thresholds and provides status reporting to core project management team
• Creates & update all required process documentation (process maps and procedures) within agreed timeframes on the defined support tool
• Maintains collaborative relationships with vendors and internal stakeholders.
• Handle regular communication with the Client counterparts and build relationship with them for the future delivery.
• Continually seek out ways to improve Client satisfaction.
• Build the positive and supportive team culture and help team to improve efficiency.
• Contribute to team Business As Usual activities such as hiring, process improvement, service standardization, etc.
• Develop, mentor, and coach junior members.
• Handle client communication and reporting.
• Exhibit strong problem-solving and business acumen skills
• Demonstrate advanced proficiency in written and verbal communication skills
• Handle the complex problem raised by client and provide solution to problem.
• Responsible for timely and accurate processing of end to end Talent Acquisition activities (Manage candidate information, create requsitions, candidate screening, interview scheduling, offer management, reporting, etc)
• Handle employee requests according to the project deadlines
• Provide expected quality of deliverables.
• Interaction with Client daily via phone and email, work on resolving Talent acquisition related issues, cooperate with other delivery team members, and ensure that the documentation is up to date
• Ensure knowledge sharing with other team members and work in coordination with the team.
• Strong Analytical skills for the reporting.
• Team Management skills
• Valid experience of 5-12 years in HR domain
• Good verbal and written communication skills
• Positive team player
• Team management
• Experience in leading HR service delivery & transformation
• Experience in HR technology