Referral: Senior Associate/Lead - US HRO

Sutherland Global; Chennai District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Sutherland Global in Chennai invites you to join our US HRO team delivering HR operations, payroll, compensation & benefits, and talent management across US processes. You will partner with global stakeholders to provide accurate, compliant HR services while driving operational excellence.

You will handle employee lifecycle activities, HR inquiries, and system support (Workday, ADP, ServiceNow). The role offers leadership exposure, mentoring for junior team members, and opportunities to

Qualifications

• L2 (Senior Associate): 2–5 years of relevant HR Shared Services experience.
• L3 (Lead): 4–7 years of relevant experience with subject matter expertise and mentoring or leadership exposure.
• Experience in HR Operations, Ask HR, US Payroll, Payroll Tax, Compensation & Benefits, Talent Management, or HR Shared Services.
• Experience supporting US HR or Payroll processes is preferred.
• Hands-on experience with Workday, ADP, ServiceNow, SAP SuccessFactors, Oracle HCM, or similar HRIS platforms.
• Excellent verbal and written English communication skills with experience supporting US-based employees and customers.
• Proficiency in Microsoft Office, especially Excel.
• Willingness to work US night shifts from the Chennai office.

Responsibilities

• Deliver HR Shared Services across one or more specialized HR functions.
• Manage employee lifecycle activities, HR inquiries, payroll, compensation, or talent processes.
• Resolve complex employee cases while ensuring compliance with US HR policies and regulations.
• Maintain HR data accuracy and support enterprise HR systems such as Workday, ADP, or ServiceNow.
• Collaborate with HR Business Partners, Payroll, Finance, Legal, and other stakeholders.
• Identify process improvement opportunities and support automation initiatives.
• Mentor junior team members and manage escalations (Lead roles).

Skills

HR Operations

US Payroll

Payroll Tax

Compensation & Benefits

Talent Management

HR Shared Services

English communication

Analytical

Stakeholder management

Customer service

Excel

Tools

Workday

ADP

ServiceNow

SAP SuccessFactors

Oracle HCM

Job description

Job Description

Location: Chennai | Shift: US Night Shift | Work Mode: Work from Office

Join our US HRO team to deliver exceptional HR support across HR Operations, Ask HR, Payroll, Payroll Tax, Compensation & Benefits, and Talent Management. You'll partner with global stakeholders to provide accurate, compliant, and customer-focused HR services while driving operational excellence and continuous improvement.

Key Responsibilities

• Deliver HR Shared Services across one or more specialized HR functions.
• Manage employee lifecycle activities, HR inquiries, payroll, compensation, or talent processes.
• Resolve complex employee cases while ensuring compliance with US HR policies and regulations.
• Maintain HR data accuracy and support enterprise HR systems such as Workday, ADP, or ServiceNow.
• Collaborate with HR Business Partners, Payroll, Finance, Legal, and other stakeholders.
• Identify process improvement opportunities and support automation initiatives.
• Mentor junior team members and manage escalations (Lead roles).

Qualifications

Experience

• L2 (Senior Associate): 2–5 years of relevant HR Shared Services experience.
• L3 (Lead): 4–7 years of relevant experience with subject matter expertise and mentoring or leadership exposure.

Required Skills & Qualifications

• Experience in HR Operations, Ask HR, US Payroll, Payroll Tax, Compensation & Benefits, Talent Management, or HR Shared Services.
• Experience supporting US HR or Payroll processes is preferred.
• Hands‑on experience with Workday, ADP, ServiceNow, SAP SuccessFactors, Oracle HCM, or similar HRIS platforms.
• Excellent verbal and written English communication skills with experience supporting US‑based employees and customers.
• Strong analytical, problem‑solving, stakeholder management, and customer service skills.
• Proficiency in Microsoft Office, especially Excel.
• Willingness to work US night shifts from the Chennai office.

Additional Information

Why Join Us?

• Work with a global HRO team supporting the US market.
• Gain exposure to leading HR technologies and enterprise HR processes.
• Contribute to transformation, automation, and employee experience initiatives.
• Enjoy continuous learning, career growth, and development opportunities.