HR Operations Specialist - US Process

Acara Solutions; Chennai District; On-site; INR 450,000 - 600,000; Full time

Job summary

Acara Solutions in Chennai is seeking a Client Operations Specialist to manage transactional tasks and support MSP/RPO programs from Nungambakkam. You will help offload the U.S. Ops team and ensure smooth client program operations with accurate reporting.

The role requires strong communication, a background in HR/BPO processes, and proficiency with MS Office tools, especially MS Excel. Fresh graduates with 1–2 years' corporate experience and an energetic attitude are welcome.

Qualifications

• Strong written and verbal communication skills.
• HR or BPO process background in ITES or GCC environments.
• MBA/MSW or graduate with 1–2 years corporate experience.
• Proficiency with MS Office and enterprise apps, especially MS Excel.
• Fresh thought process and energetic attitude.

Responsibilities

• Execute transactional tasks to offload the U.S. Ops team and improve efficiency.
• Support MSP value chain and coordinate operations within client programs.
• Maintain clean VMS tools for accurate reporting and reliability.
• Review invoice spreadsheets daily for data accuracy.
• Deliver timely reporting and audit documentation per standards.
• Manage reminders and follow-ups with internal teams and vendors.
• Coordinate billing and invoicing activities, including documentation and escalation.
• Assist in ad hoc projects requiring analytics and cross‑department coordination.
• Be available to support large time‑sensitive MSP/RPO projects on short notice.

Skills

Written and verbal communication

HR/BPO process background

1–2 years corporate experience

Fresh attitude / energetic

MS Office proficiency

Education

MBA

MSW

Any graduate

Tools

MS Excel

Enterprise Apps

Job description

Job Title: Client Operations Specialist

Job Type: Permanent

Job location: Nungambakkam, Chennai

Working Days: Monday to Friday

Shift Time: US Shift - 5.30 PM to 2.30 AM

Role & responsibilities

1. Execute transactional and recurring tasks to offload operational load from the U.S. Ops team, contributing to overall efficiency.
2. Support the MSP value chain, ensuring seamless coordination and execution of operations within client programs and performing the activities in a VMS System.
3. Maintain clean and well-organized VMS (Vendor Management System) tools to enhance reporting accuracy and operational reliability.
4. Perform daily reviews of invoice spreadsheets to ensure data accuracy and consistency.
5. Deliver accurate and timely reporting and audit documentation, ensuring compliance with client and internal standards.
6. Manage reminders and follow-ups with internal teams and vendors to ensure timely completion of key processes.
7. Coordinate billing and invoicing operations, including documentation, validation, and escalation support.
8. Assist in ad hoc and special one-time projects, often requiring analytical skills and coordination across departments.
9. Demonstrate availability and flexibility to support large, time-sensitive special projects within MSP and RPO programs, often on short notice.

Preferred candidate profile

1. Strong Written and Verbal Communication Skills.
2. HR or BPO Process Background - Service oriented or ITES Sectors or GCC's.
3. Freshers from MBA/ MSW or Any graduate with minimum of 1-2 Years of Corporate Experience in medium to large scale Process oriented Enterprise.
4. Proficiency with Enterprise Apps and MS tools (especially MS excel)
5. Fresh Thought Process and Energetic Attitude