Referral: Senior Associate/Lead - US HRO

Sutherland; Chennai District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Sutherland in Chennai is seeking a Senior Associate/Lead for US HRO to deliver HR Shared Services across multiple functions. You will manage employee lifecycle activities, payroll, compensation, and talent processes while ensuring compliance with US HR policies.

The role involves collaboration with HR partners and supporting enterprise HR systems. The position requires 2–7 years of experience in HR Shared Services or related fields, with strong English communication skills and willingness to

Qualifications

• > 2–5 years of HR Shared Services experience (L2).
• > 4–7 years of relevant experience with mentorship/leadership (L3).
• > Experience in US HR or Payroll processes preferred.
• > Hands-on with HRIS platforms: Workday, ADP, ServiceNow, SAP SuccessFactors, Oracle HCM.
• > Excellent written and spoken English; support US-based employees and customers.

Responsibilities

• Deliver HR Shared Services across one or more HR functions.
• Manage employee lifecycle activities, HR inquiries, payroll, compensation, or talent processes.
• Resolve complex employee cases while ensuring compliance with US HR policies and regulations.
• Maintain HR data accuracy and support enterprise HR systems such as Workday, ADP, or ServiceNow.
• Collaborate with HR Business Partners, Payroll, Finance, Legal, and other stakeholders.
• Identify process improvement opportunities and support automation initiatives.
• Mentor junior team members and manage escalations (Lead roles).

Skills

HR Operations

US Payroll

Compensation & Benefits

Talent Management

HR Shared Services

English Communication

Analytical Skills

Excel

Tools

Workday

ADP

ServiceNow

SAP SuccessFactors

Oracle HCM

Job description

Referral: Senior Associate/Lead - US HRO

• Full-time

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market‑leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Location: Chennai | Shift: US Night Shift | Work Mode: Work from Office

Join our US HRO team to deliver exceptional HR support across HR Operations, Ask HR, Payroll, Payroll Tax, Compensation & Benefits, and Talent Management. You’ll partner with global stakeholders to provide accurate, compliant, and customer‑focused HR services while driving operational excellence and continuous improvement.

Key Responsibilities

• Deliver HR Shared Services across one or more specialized HR functions.
• Manage employee lifecycle activities, HR inquiries, payroll, compensation, or talent processes.
• Resolve complex employee cases while ensuring compliance with US HR policies and regulations.
• Maintain HR data accuracy and support enterprise HR systems such as Workday, ADP, or ServiceNow.
• Collaborate with HR Business Partners, Payroll, Finance, Legal, and other stakeholders.
• Identify process improvement opportunities and support automation initiatives.
• Mentor junior team members and manage escalations (Lead roles).

Experience

• L2 (Senior Associate): 2–5 years of relevant HR Shared Services experience.
• L3 (Lead): 4–7 years of relevant experience with subject matter expertise and mentoring or leadership exposure.

Required Skills & Qualifications

• Experience in HR Operations, Ask HR, US Payroll, Payroll Tax, Compensation & Benefits, Talent Management, or HR Shared Services.
• Experience supporting US HR or Payroll processes is preferred.
• Hands‑on experience with Workday, ADP, ServiceNow, SAP SuccessFactors, Oracle HCM, or similar HRIS platforms.
• Excellent verbal and written English communication skills with experience supporting US‑based employees and customers.
• Strong analytical, problem‑solving, stakeholder management, and customer service skills.
• Proficiency in Microsoft Office, especially Excel.
• Willingness to work US night shifts from the Chennai office.

Why Join Us?

• Work with a global HRO team supporting the US market.
• Gain exposure to leading HR technologies and enterprise HR processes.
• Contribute to transformation, automation, and employee experience initiatives.
• Enjoy continuous learning, career growth, and development opportunities.